Operations Manager

At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, TV channels and production companies. From live sports and films to music and our own original shows, our purpose is to tell stories, touch lives and expand worlds. We’re now launching our Viaplay streaming service in a wide range of new markets and aiming to become the international streaming challenger. As a Nordic company with a global perspective and clear values, we’re looking for the best people to join us on our journey.

If this sounds like a challenge you’re interested in, we’re now looking for a (position) to strengthen the team in our office in Stockholm.

The position
You will join our Technical Operations Center (TOC) department that focuses on creating a superior customer experience when using the Viaplay platform.

As an Operations Manager, you’ll manage a team of TOC Agents and will be responsible for the day-to-day operations. In short, ensuring that we have correct staffing to monitor our services 24/7 whilst also making sure that we are progressing and developing our processes, routines & guidelines, and the tools that we use. You will also play a pivotal role when it comes to our external vendors and partners, making sure that they perform in line with predefined support arrangements. It is worth noting that the TOC Agents report to our Staff Manager so you will solely focus on the operational tasks but obviously work closely with your peers as we are a true believers in that magic happens when people get together to create sustainable results.

Good to mention as well is that you’ll be a part of the Crisis Management with a rotation every 3rd-4th week.

What we are looking for
To be successful in this role we do believe that you are a people-positive person that believes in teamwork. You are a self-driven and love taking on new challenges and understand the importance of clarity and communication and you are confident and skillful in both verbal and written communication.

Successful candidates also meet the following requirements:

- Relevant education, preferably Systems science or equivalent
- Demonstrated experience of managing an Operations function and understand the importance of working in a systematic manner.
- Hands-on knowledge in creating a metrics-driven culture and are used to building processes, routines and guidelines that enable us to reach defined targets
- Competence in outlining long term strategies and connect these to operational targets
- You are energetic and pay attention to details to improve ways of working.
- You have around 5 years’ work experience in a similar position.


What we offer you
We are a company that prioritizes people over everything else - from every single employee to every single one of our millions of customers. What unites us all at Viaplay Group is our passion to create meaningful moments and evoke emotions with our content. 

The essence of our values is defined by the beat we all have pulsing inside us. Defined by our people. Defined by the boundless passion we all share at Viaplay Group. Defined by how we inspire everyone around us, letting them feel that powerful, energizing beat.

Bravery, Equality, Appreciation and Trust are our Viaplay Group values - and together, they form a powerful BEAT. 

It’s time to hit play
If this feels like your kind of challenge, please apply and attach your CV and cover letter through our career page (https://careers.viaplaygroup.com/). We do not accept applications through email. If you have any questions, please don’t hesitate to contact our recruiter.

Viaplay Group AB (publ.) is committed to equality and diversity and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to make sure your recruitment experience is the best it can be - so, if you’re selected for an interview, please let us know if there are any adjustments we can make that would be helpful for you.

Viaplay Group AB (publ.) is the Nordic region’s leading entertainment provider. We entertain millions of people every day with our streaming services, TV channels and radio stations, and our production companies create content that is experienced around the world. We make life more entertaining by telling stories, touching lives and expanding worlds - from live sports, movies and series to music and original shows. Headquartered in Stockholm, Viaplay Group is listed on Nasdaq Stockholm (‘VPLAY A’ and ‘VPLAY B’)