Operations Manager

MANAGER OPERATIONS
FULL TIME POSITION
Reporting to Store manager, Head of retail, Head of operations


Key responsibilities
Responsible of all processes in store ensuring its complete functionality. Manage all
operational aspects of the store, both front and back of house, improving its efficiency
and finding alternative solutions with the aim of improving the store functionality.
OPERATIONS
• Works together with its team and the store manager to ensure that product flow and
presentation is always optimal and follows the commercial strategy of the store,
ensuring all product journey is always correctly followed from the back areas to all
different stages on the floor.
• Coordinate the team in both front and back of house to maximise all processes on
the store.
• Develops and implement new operational projects after its own analysis of the store
operative or as an answer after the company strategy with the aim of improving the
processes in store.
• To support the general manager with security procedures to minimise stock loss and
produce action plans accordingly.
• Works together with the store manager on implementing and following best practices
culture and security procedures on the till and its users ensuring the correct training.
• Together with the store manager leads the process in store of inventory and merma.
• To be responsible for the maintenance of store’s electronic Devices, telephones,
Ipads, Ipods, bluebirds and apply troubleshooting techniques when needed, follows
up all ATS and cases open.
• Responsible for SINT organisation managing daily deadlines and maximising online
packages to increase store probability. Manage and control all warehouse spaces
adapting them to its season.
• Manage all warehouse spaces adapting them to the season and product reality.
• To overlook replenishment is done in a timely and effective manner through all the
departments and find ways in improving efficiency in line with company guidelines.
• Maintaining a healthy stock level in the stockroom by conducting frequent and
efficient returns to the warehouse following the company guidelines.
• Analyse operational reports/KPI: 25R replenishment ranking, success of devolutions,
confirmation of transfers and strategize plans for improvement.
• Manage and oversee the whole delivery process in all its stages to ensure its line with
the company target productivity.
• Overlook the organisation of the fitting room money mapping rail operations ensuring
its efficient and effective.
• To ensure good housekeeping is maintained throughout all areas in the store and to
communicate with the senior management team in case an accident happens.
• To be aware of the risks of employees and customers are exposed to and to be
aware of safe work practices and company procedures to overcome them.
• Comply with the Company Health & Safety Policy.
PEOPLE
• Works together with the manager people and store manager towards and effective
distribution of the resources in the store supporting the team on the correct allocation
and planning of resources.
• Promote the correct work culture in store following all company guidelines
• To actively identify members of the team team with development potential and build
a continuous internal succession plan
• To develop the team through performance reviews and Personal development plans
using the Leap application and monitor their progression
• Promote HR Policies and Procedures and the Code of Conduct in the store by sharing
information with the team and leading by example
EXPERIENCE
• To ensure a high level of customer satisfaction is offered in the store.
• To support experience manager with product management and collaboration
between the operation team and the manager experience in all actions to
implement in the store.
• To effectively resolve customer queries and manage conflict and understand and
implement effectively the return policy.
• To be an ambassador in the company's sustainability project and ensure that the
company upholds and works towards finding new, innovative and economically
reductive ways to stay sustainable
PRODUCT
• Work alongside the manager product ensuring the product flow is always up to
Company standards.
• Support actively the manager product work with the correct maintenance of the
floor in all area
• Ensure a correct product strategy is followed in the store with a deep control on the
product level using positively all corporate tools


Skills • Lead by example, motivating and developing employees
• Forward planning skills and strategic thinking
• Time management and strong organisational skills - Delegation
• Identifies problems, reacts accordingly with initiative and problem solving
• People and Interpersonal Skills – Mentoring
• Positive attitude towards self-development
• Ability to work autonomously and as part of a team.
• Good verbal and written communication skills
• Numeracy is Skills
This job description is designed to help you understand your role better and to improve the effectiveness of our
recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required
to take on additional tasks.
Inditex is an equal opportunities employer. We are proud of being fully committed to diversity and multiculturalism.
Our teams include people from a wide range of cultures, backgrounds, and experiences, including a mix of race,
Gender, gender identity and expression, ethnicity, age, education, socioeconomic groups, disabilities, Religious
beliefs, sexual orientation etc. Inditex champions a culture of inclusion and acceptance