Operations Manager - Comfort Hotel Malmö

We’re Comfort Hotel® – a hotel chain that promise to give our guests what they need, and skip the unnecessary. We have great locations, urban design and we’re offering selected service, but the service we give is great. We aim to be easy & likeable. As in easy on the wallet, with easy access and last but definitely not least – easy on the planet.

We are now looking for a

OPERATIONS MANAGER

Our Comfort Family is full of energetic and courageous people with a positive attitude. These are the features that we also expect from YOU! We want the most enthusiastic and passionate employees to build together the strongest winning culture in the industry. We love creative, individual talents who can deliver service out of the ordinary.

As a manager you are a highly experienced hospitality industry professional and you have at least four years experience of hospitality management in the Nordic market. You are especially strong in operations and you have skills to develop all departments in order to win the market. You are fluent in Swedish and English and as a performer you are not afraid of challenges. In this position you are a part of the management team of the Comfort Hotel Malmö. Your closest team consists of highly professional Head of Departments. Perhaps your future is to be a GM ?

Are you ready to accept the challenge?

What makes you the best candidate?

Your primary duty is to assume responsibility for all operations in Comfort Hotel Malmö

This includes responsibility for:

• Breakfast
• Conference, Meeting & Events
• Barception F&B (BAR+RECEPTION)
• Security, Maintenance, Some key Guest Relations, IT responsibility at hotel level
• Chain concepts

The position involves:

• Staff responsibility for the above departments, which involves team members satisfaction, training and further development of staff. Recruitment’s and making sure that the right tools are available to achieve the defined KPI goals.
• Working continuously to update and develop concepts within the area of responsibility, adapted for the hotel’s target groups.
• Organizing operations in the departments to create an unforgettable experience for the hotel’s guests
• Involvement in preparing the budget, weekly forecasting
• Responsibility for performance in all Hotel’s departments - including sales, revenue, operational efficiency, costs, and result.
• Responsibility for ensuring a high level of employe, service and guest satisfaction

We are looking for You who have experience as a hotel/or Reception manager, F&B Manager and maybe a strong F&B background, with experience from meeting and conferences, banquets or kitchens will also be heavily emphasized.

It is a great advantage if you have an understanding of or knowledge of the systems Exflow / PMI / TimePlan / Cenium m.f.

The position involves work during the day, but work on both evenings and weekends will occur. Just like it normally is when working in a hotel.

PERSONAL CHARACTERISTICS:

You are confident and have good self-insight

You are clear in your communication

You perform coaching leadership

You are flexible and good at problem solving

You listen to other people's ideas and have the ability to transform ideas into reality

When joining the Comfort Crew, you´ll receive all Nordic Choice Hotels employee benefits, career opportunities – and of course great colleagues.

Welcome to apply for this position, please fill out your application latest 01.06.2022. Please send us your application letter and CV in Swedish or English.