OPERATIONS MANAGER (JUNIOR) TO FAST-GROWING SWEDISH COMPANY

Kvalifikationer
- You have eave 1-2 years of experience in operations or any other customer/user-facing role
- You have excellent written and oral communication skills in Swedish and English
- You are interested in collecting and reporting data from various data sources
- Meritorious: A post-secondary education in project management, administration, or equivalent education
- Meritorious: Previous experience of working in a user success or user operations role for a mobile app
- Meritorious: Worked at a tech, SaaS company and/or one at a fast-growing company


Company Description
JobBusters is an authorized staffing and recruitment company. We are focused on white-collar workers and place great value on finding the right person for the right position. By being flexible, accessible and present in relation to customer, consultant and candidate, we aim to find our customers 'dream candidates and our candidates' dream jobs.

Job Description
As our client continue to grow, we are looking for an enthusiastic and organized problem-solver as their new operational manager. In this role, you will work in close collaboration with the Product, Customer Success, and Psychology teams and report directly to the CPO (Chief Product Officer). You will be part of influencing their user adoption goals and increase overall customer satisfaction.

As part of their operations team, you will ensure that their users, therapist, and internal teams have a supportive and personalized experience of their product. You will also be advocating for their needs at the company. To begin with, this role is mostly operational (80-90%) but as they grow, there is a huge opportunity for you to expand your role where you will be part of optimizing the operations process and scaling them for internal expansion.

Our client is a fast-growing Swedish company, and they want to be the No 1 mental health partner for global companies focused on preventative and proactive mental health care for their employees.

Your responsibilities as Operations Manager:
• Executing and improving the day-to-day operations
• Maintain and improve customer/user-facing reports, surveys, and presentations in terms of layouts, design, and format
• Collect data, analyze, produce reports and communicate the user insights to improve user operations across the product and service
• Collect data, analyze and product customer reports in collaboration with customer success, product, and Head of Psychology (HoP)
• Prioritize, create reports and communicate the user or customer insights based on the needs of the internal teams including Customer Success, Product, Sales, and Psychology
• Support and execute operational projects run by Product, Customer Success, or HoP
• Continuously collect feedback on user and therapist experience of the Product and Services to identify opportunities to improve their experience and make them happy
• Identify, plan, execute, document, and communicate to stakeholders on measurable improvements to existing operational methods, processes, and tools

Personal qualities
To thrive in this role, we believe that you have a positive mindset, see change and challenges as opportunities, have a strong will to self-develop, and are passionate about delighting their users and customers!
As a person, you are analytical, enthusiastic, and empathetic. You are detail-oriented in you approach to investigate solution for problems and are highly organized and energized by getting things done. You have the ability to give and received feedback and have willingness to learn and share knowledge!


Admission and Application
Full time position, 40h/week. The position will start as soon as possible, and the assignment is expected to run for at least 6 months, with possibility of extension. You will be employed by JobBusters as a consultant at our client. Submit your application today, as interviews are ongoing. We are looking forward to your application!