Operations Manager - Medical

Local Unit & Position Description
Medical Devices – Product Assurance
The production of medical devices is a strictly regulated business. DNV is a Notified Body, providing services that secure our customers’ market access around the world. We assist the industry in ensuring medical devices are safe, effective and of the highest standard and quality.


We are now seeking a strong leadership & operations profile to lead our Medical Devices Hub located in Denmark. As Operations Manager you will be responsible for a team of highly skilled individuals in Sales, Technical Sales, Audit & Assessment Delivery, Qualification Management, Scheduling & Planning as well as Quality Management.


The Medical Devices area is an important part of our strategy moving forward and we are looking for a dynamic and agile leader. You will report to the Area Manager Nordics, you will be accountable for the commercial performance of the hub and, together with our European Product Assurance Network, contribute to further strategic development and execution on a European level.

Furthermore, you will actively promote, support and facilitate the fulfilment of DNV Purpose, Vision and Values and foster a culture of cooperation. You will develop and maintain DNV culture and reach business goals through professional and consistent operations deliveries.


The major areas of accountability / responsibility are:
• Accountable in meeting business goals and performance targets
• Responsible for improving operational efficiency and effective service delivery, while ensuring high-quality service delivery and customer satisfaction
• Monitor and follow up forecast and business results
• Cooperate with Finance on forecast preparation and analysis related to production activities/services
• Analyse and define the coverage of qualified resources needs (volume, schemes, qualification) in relation to budget targets
• Ensure focus on continuous service quality improvement through management and development of people
• Guarantee a homogenous approach in managing resources, performing activities, communication and cooperation among relevant hubs and regions.
• Contribute to resource sharing across hubs and regions to ensure capacity optimization
• Line management of staff, including managers in Service Delivery/ Qualification Management, Quality Management and Scheduling/ Planning
• Focus on customer centricity, performance management and competence development
Position Qualifications
• Higher education Bachelor / Masters
• Minimum of 10 years operations experience and 3 years business experience in a similar role, with a proven track record of improved performance
• Line management experience a strong advantage
• Knowledge and experience within Product certification, MSC, Training and other services of, or related to, DNV, is an advantage


Personal qualities:
• Self-driven and service minded with the customer in focus
• Solution oriented mind-set combined with a pragmatic approach
• Takes keen interest in driving change wherever required
• Good communication and interpersonal skills
• Commercially oriented
• Strong software skills (Excel, and PowerPoint)
• Fluent in English, Danish not required
• Committed to DNV’s leadership expectations

For more information please contact Markus Zeitzen, Area Manager Nordics - Nordic Head of Sustainability & Finance at +45 3945 7068.

If you're interested in applying, please submit your CV and cover letter in English.

Please be informed you may be requested to provide DNV with additional documents for a background check.

You will be hired on local conditions.

Interviews will be held on an on-going basis.

for Sweden only:
Union Representative's contact information:
Sveriges Ingenjörer: Anna Berglund@dnv.com
Unionen: Maria Bylund@dnv.com
Company & Business Area Description
DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.
We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.
Equal Opportunity Statement
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!


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