Operations Manager - Social Media/Influencer Team to H&M Brand Development

Job Description


As the Operations Manager for the Social Media Team, you will be responsible for overseeing and managing the daily operations, ensuring the team runs efficiently and effectively. You will manage budgets, coordinate project traffic, optimize workflows, and monitor team capacity to ensure the successful delivery of creative social media campaigns. This role is critical in supporting the creative and strategic output of the team while ensuring optimal resource management and operational excellence.

Your responsibilities also include, but are not limited to:
Team Operations & Workflow Management:
- Oversee the daily operations of the social media team, ensuring that projects are executed efficiently and delivered on time.
- Develop, implement, and refine workflows and processes that streamline collaboration between creative, strategy, and content teams.
- Act as the point of contact for operational issues, providing solutions and optimizing day-to-day activities to ensure smooth execution.
- Monitor and manage project timelines, setting clear expectations for deliverables and ensuring that all team members are aligned on priorities.
- Implement project management tools and systems to keep track of multiple campaigns, deliverables, and resources across the team.
Traffic & Resource Management:
- Manage the traffic of projects through the team, assigning resources based on team capacity, priorities, and deadlines.
- Work closely with team leads to assess workload and resource allocation, ensuring that the right talent is deployed to the right projects at the right time.
- Monitor team capacity to prevent burnout and optimize productivity, adjusting schedules and reallocating resources as needed.
- Maintain an overview of ongoing campaigns and projects to ensure efficient use of team skills and capabilities, ensuring there are no bottlenecks in the creative process.
Budget Management:
- Oversee and manage the budget for the social media team, ensuring that all projects are delivered within financial constraints.
- Work closely with the finance team to forecast and allocate budgets for campaigns, tools, resources, and additional services.
- Track expenditures and ensure cost-effective operations while maintaining high-quality output.
- Provide budget reports and recommendations to senior leadership, identifying opportunities for cost savings and process improvements.
- Manage relationships with external vendors, negotiating contracts, and overseeing expenses related to outsourced services such as content production, tools, and software subscriptions.
Team Capacity & Growth Planning:
- Regularly assess the current and future needs of the team in terms of capacity, skillsets, and tools.
- Collaborate with HR and senior leadership to forecast staffing needs and support recruitment efforts to fill capacity gaps.
- Identify training and development opportunities to help team members grow and stay updated on the latest tools, trends, and best practices in social media operations.
- Ensure that the team has the necessary tools, systems, and resources to perform at their best, advocating for investments when necessary.




Qualifications


This role is ideal for an operations professional who thrives in a dynamic, creative environment and is passionate about optimizing workflows, managing budgets, and ensuring the social media team can perform at their highest potential.
We see that you have:
Proven experience (5+ years) as an Operations Manager or similar role, preferably within a social media, digital marketing, or creative agency environment.
Strong understanding of project management methodologies, tools, and processes.
Experience managing budgets, allocating resources, and optimizing team capacity to drive operational efficiency.
-Proficiency in project management tools and budgeting software.
Exceptional organizational, time management, and problem-solving skills, with a keen eye for detail.
Ability to balance multiple priorities, projects, and deadlines in a fast-paced environment.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Knowledge of social media platforms, digital marketing, and the creative production process is a plus.





Additional Information


This is a full-time permanent position, starting as soon as possible and is based on-site in our Head Offices in Stockholm.
If you feel that your experience, skills and ambitions are right for this role, please send your CV in English (no cover letter) latest the 13th of October. Due to GDPR we only accept applications through our career page.
We look forward to receiving your application!




Company Description


We want to make it possible for everyone to look, feel and do good. We take pride in our history of making fashion accessible to everyone and our ambition is to always offer fashion and quality at a great price in a sustainable way.
Do you want to join H&M on a journey to develop our brand for the future? At H&M, we believe that a strong brand is a prerequisite for a healthy business. H&M Brand Development is a global function with the mission to build brand value that grows the business. We set and drive a holistic brand- and creative strategy and build an inspiring brand experience across all touchpoints and every interaction with consumers around the world. We create and steer brand building marketing. We set the frame and orchestrate the global marketing budget and brand calendar. We support the business with frameworks and tools to empower the regions and business units to grow our customer base.
Inclusion & Diversity
H&M is committed to creating a diverse and inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.