Operations Service Manager for a cloud platform

Connectivity at Scania is one of the key components in Scania’s “driving the shift” strategy. At Connected Systems, we work with the enabling solutions from the vehicle, via Telecom networks to the Scania service platform in the cloud. 

Do you want to contribute to a new level of operations for Scania Connected Services?  

Our department Connected Services is hiring an Operations Service Manager. By being a central part of our new operations team we will together make sure our services are up and running as well as build and improve our supporting processes. 

Our vision is to develop a 24/7 operations team for our cloud-based environments and the new team “Technical Operations Centre” will continuously improve observability and do the daily operations of our connected systems.  

What will you do? 

Together with the team you will build, own, and improve our processes to ensure efficient day-to-day operation with adherence to; Incident, Problem, and Change Management within timeframes.  

As an Operation Service Manager, you will also work operational, leading incidents and investigations of root causes, and hosting retrospective meetings/lessons learned. 

You will work closely with the management team to increase the culture around the operational tasks and define Key Performance Indicator metrics and improve uptime, quality, and customer trust. 

Who you are  

We expect you to have a broad understanding of current technologies, across multiple platforms but most important to have AWS knowledge since all our development are cloud-based.

You should have experience from working within an IT support organization and ITIL processes. Minimum 2 years experience in a similar role, or as an Incident Manager, or Change Manager.  

As a person, you should enjoy working in a team-oriented environment. You can stay focused when working under pressure and feel confident taking the important decision not always without discussion.  

You have good communication skills since you will report to the organization both in text and verbally.  

If you are passioned creating structure and improving processes this is the job for you!

We offer  

In addition to exciting career and personal development opportunities, we offer Scania employees a competitive salary and other benefits, performance bonuses, a pension plan, and much more. We also like to highlight that fun at work is an important element in our daily work. We work a lot in cross collaborations and workshops. 

Additional information  

“I Malin Gustavsson will be your manager and from me, you can expect servant leadership and work on team building. I will guide and motivate you to develop yourself as much as you like. I also invite you to create a new team with new responsibilities and team spirit together with me and the rest of the Scania family”.

If you would like to find out more about the position, please contact Malin Gustavsson, Team Manager (ECRO) at +46-8-55381161. 

Application 

Your application should include a cover letter, CV, and copies of degrees and certificates. Apply no later than September 5th, 2022. A background check might be conducted for this position. 

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