Operator Business CTO

Telavox is growing and so is our Operator Business! YAAAAY! Therefore we need an Operator Business CTO to be our technical authority towards our customers and internally.

Telavox is a successful tech company and we develop a world-leading unified communication platform (UCaaS) with solutions for smart and efficient telephony, PBX, chat and much more. We contribute to making the workplace more productive and enjoyable for our customers.

About the job
The role as Operator Business CTO at Telavox is an exciting and important role where you will act as the technical specialist within the Operator Business team. You’ll serve as the link between Operator Business, Product Management and DevOps. You will provide our team internally and customers externally with packaging and explaining our technical solutions.

In this role collaboration comes front and centre, thus, working internally on competitive insights, vision, and plans to ensure that we deliver a solution that supports our continued growth is a high priority. This, in order to make the customer experience better as well as ensure that our inorganic execution helps us accelerate our global footprint.

You will design, describe, and manage solutions to particular engineering or business problems. You oversee the execution of a specific solution in a company and be technically responsible for customer projects, delivering technical and, sometimes, managerial support.

Also on your to-do-list:

- Provide support for network-related issues and troubleshooting between the components and towards the customer network
- Explore new technology and technical areas and share knowledge and competence within the team
- Bring your recommendations to the table when it comes to new implementations
- Be the interface towards the client/customer for all technology-related topics
- Develop technical presentations, proposals and perform customer presentations
- Analyze customer technology, define business requirements and participate in risk analysis
- Create HLD and LLD documentation



About you

To enjoy and also be successful and in this role, we think you really need to understand the Telecom and/or SaaS business and almost everything related. You always strive to improve and learn which makes you evolve continually, you also have a growth mindset with demonstrated ability to effectively manage and execute growth and engagement initiatives.

You probably have a Master’s degree in data science/software engineering or equivalent. Experience from a technical oriented or a similar role and ability to partner up with cross-functional influence within Product, Design, and Engineering, as well as Sales and Marketing organizations, is crucial.

Who we think will do great in this role has:

- Excellent communication, interpersonal and presentation skills
- Balance of data-driven analytical skills and creative vision
- A holistic approach to product strategy through consumer insights, customer life-cycle management, and brand positioning
- Innovative ways to deliver content, rally people behind your vision, and motivate cross-departmental collaboration
- Gather, structure, and draw strategic insights from customer and competitor behaviours in order to advance our strategies
- Follow the industry development around product-led growth in order to develop and optimize
- Experience from an international company



If we may wish for more, it would be that you’re a positive, structured and solution-oriented person, since that would indicate that you can handle multiple stakeholders and meet deadlines in a good and proactive way.

Telavox is the place to be!
Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house.

Today we are a fast-growing and profitable company with +700 m in revenue and +360 Telavoxers in nine countries. In addition to being part of an entrepreneurial and forward-thinking tech company, we can offer you a warm-hearted culture, legendary kick-offs, competence development, great career opportunities, and lots of fun! 😀 Read more about our culture, our employees, and business in our Culture Book. (https://docs.google.com/presentation/d/e/2PACX-1vQN1wDpp_YGRwXww6S7tEYfb8KO2AGyjJk51uA6g7IX_Nv4gtaHH2ci2SPizYx-CWt3f6noEJls_n2M/pub?start=false&loop=false&delayms=3000&slide=id.g63cf6a08cf_1_0)

Are you interested in becoming part of Telavox? Apply now!
We look forward to hearing from you! Send your application as soon as possible. If there are any questions, please contact our Recruiter Robert Jonasson at robert.jonasson@telavox.com.