Order Desk Coordinator to Dyson

There was a time in our history when all people knew Dyson for was vacuums. But what began with one man and one idea inside a coach house in Wiltshire, has since transformed into an 15,000-strong global technology company spanning multiple product categories and more than 70 countries around the world. But the transformation of Dyson is far from over. Our technology pipeline stretches 25 years into the future and will see more new product categories emerge. Dyson’s place in the connected world sits at the heart of our strategy - our future is increasingly cantered on digital technologies that are intelligent and connected. Critical to this transformation and growth agenda is our EMEA Supply Chain team. Our European markets have grown significantly in recent years, both in terms of volume but also in terms of the channels we sell our products. Dyson has an ambitious target to grow our direct-to-consumer channel, to enable this growth our supply chain needs to transform and deliver our products in a competitive supply chain environment everyday every hour.

Are you a structured person with the ability to juggle many tasks at once? Are you looking for the next role to build upon your supply chain passion, and to be part of a fast paced, complex and forward-looking organization? Do you have previous experience of working with supply chain? Then the role as Order Desk Coordinator could be the perfect role for you!

About the role

An exciting opportunity exists for an experienced and proactive Supply Chain enthusiast to join our growing EMEA organization. As Order Desk Coordinator you will be providing support to our market supply chain team, and the EMEA region. This is really a key role to the EMEA Supply Chain organization as you will be supporting the Supply Chain team as well as working alongside the team leadership to engage the team in wider initiatives and activities. A perfect role to build upon your supply chain passion, and to be part of a fast paced, complex and forward-looking organization who is on an exciting journey to build strength, competence and agility in the supply chain organization.

Key elements of this role will be quite wide spanning and will include a wide range of supply chain responsibilities to support the team, giving invaluable insight and experience into the world of sales order processing, order desk management, planning etc. You will also play a key role in contributing to engagement, morale and team cohesiveness for the EMEA Supply Chain organization.

The role is based in Stockholm and reports to Order desk manager based in Amsterdam.

A selection of tasks and responsibilities

To contribute and support with the full range of supply chain responsibilities and tasks within the market team.
Retail customer order management: ensure EDI integration processed or orders created manually. Releasing orders for delivery in line with any allocations provided. Securing booking slots and arrange deliveries on time.
Being the POC for Key Account team, 3PL and retailers on all order book issues.
Retail customer credit management, pricing management, and management of related disputes/charges.
Manage Retail order book with market & 3PL to ensure outbound capacity.
Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre.
Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures.
Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed.
Ensure Invoicing process is complete and on time and resolve related issues.
Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B.
Independently and proactively following up on Order desk matters internally, with the customers and warehouses, serving as primary escalation point on day-to-day operational matters within the Market Order desk team, supporting the Logistics Manager/Order desk team lead in day-to-day topics.


Who we are looking for

To thrive in the role, you have the ability to multi-task and work simultaneously on different projects, responsibilities and tasks. Naturally, you have genuine passion and interest in supply chain and in the commercial world. You are eager to develop commercial awareness and get hands on with daily Supply Chain roles within the team. You have the ability to work with pace, take the initiative and make grounded and level decisions. We would also like to see that you are highly organized, proactive and that you use your initiative. You are able to and enjoys communicating effectively and efficiently with all levels of stakeholders, both internally and externally. You contribute to the team in terms of being a genuine people person, who thrives on building an effective and strong network of working relationships.



Qualifications & Experience

2-3 years’ experience within a similar position within Supply Chain, preferably in an international company.
Excellent level of spoken and written English.
Excellent communication / influencing skills, both written and verbal, along with effective problem-solving skills.
Proficient in Microsoft Outlook, PowerPoint, Word and Excel.
Knowledge in SAP is highly meritorious.


Benefits

Discretionary bonus
Pension scheme
30 days holiday
Health allowance (Friskvårdsbidrag)
Private Health Insurance
Dyson discount


Does this sound interesting? Apply today!

For questions, please contact Kristin Högdahl at kristin.hogdahl@novare.se. Please note that we do not accept applications by e-mail with reference to GDPR.