Order Management coordinator

As Order Management Coordinator you will be working in an international environment with responsibility for the full order cycle - from receiving orders from the sales department, partners and through our Webshop to all the way ensuring the order has successfully arrived at our customers.
Do you enjoy interacting with dynamic and passionate customers and colleagues and feel that your work makes a difference? Are you longing to be part of a company that has a true mission to create a better world? Do you have ideas and a vision of how to create the best order experience for our customers? Then we have got the role for you!
Your days will be filled with
Placing, updating and monitoring orders in ERP system (Visma)
Replying to customer requests regarding placed orders, deliveries, lead times or missing items.
Monitoring incoming information in the CRM and ERP systems.
Work in close collaboration with sales and logistics to make sure that the process goes smoothly, and order information is up to date.
Controlling return orders, returned to our warehouse.
Managing incoming customer service calls
Invoicing, refunds and credit notes, working closely with the finance team.
Delivering software products, both licenses and creating accounts in Boardmaker
Maintaining and updating processes
Ensure that the full order management cycle is completed - from receiving orders from the sales department, resellers (partners) and through our webshop all the way to making sure the order has successfully arrived to our users (customers) and orders are processed according to our quality controls and timely in our CRM and ERP systems.
Collaborate with customers/partners/sales managers ensuring quality in order management.
Be involved and optimize the order management processes.

Qualifications & experience
2+ years’ experience working in ERP systems is mandatory for this role.
Experience with Visma in order management is meritorious.
Great verbal and written communication skills in Swedish & English. Skills in German, French and/or any other language is highly appreciated.

Sound like you?
Most importantly to us is that you are proud of your craft and want to be part of building a company rather than just working for one. You will be an important person for sales department, customers and partners when you guide and support them in the order process. We see you as a service minded person who is focused on finding the right solution for all parties involved. We are in this together and we have a fun along the way!
Are you our next Tobiian?
Working at Tobii is like being in the heart of innovation. You get to work on unique and creative projects, together with passionate colleagues from around the world. Tobii brings a voice to people disabilities, helps us understand human behavior and revolutionizes the way we interact with technology. Life is short so we choose to spend it building high tech products that matter. What is more, Tobii is consistently rated in the top 5 workplaces in Sweden. So, if you want to build a company rather than just work for one, take pride in honest hard work, and want to perform freely in an open environment where you can be yourself, you will feel right at home.
Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live richer and more independent lives. Our assistive technology gives people a voice in entirely new and often game-changing ways. We have everything from design, research & development, production, customer service and support right here on-site, making it easier to get to the heart of our products and customers.
It is all about passion, innovation and making things real.
Where you´ll work
Tobii is the world leader in eye tracking – a technology that allows a computer to tell exactly where a person is looking. Eye tracking is used in a broad range of applications including market research and eye controlled computer interfaces. Headquartered in Stockholm Tobii covers the global market with offices in USA, China, Japan, Norway, UK and South Korea. If you want to work with meaningful products and solve interesting problems, we might be the right company for you!
Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan and China. We give people a voice. We help people with various disabilities with their hands and their eyes, interact and communicate with technology, in completely new and often game changing ways
We are 500 happy Tobiians from different business units that all work together to change the way people interact with technology! Under the same roof we work with everything from research, design and development to sales, HR and production so you won’t have a problem finding information about any topic that catches your interest on a given day.
Please address your questions to Maria Öhlander and submit your resume through our
website as soon as possible, don't wait! At Tobii, we move quickly!