Order Management Coordinator

Do you want to make a real difference, to allow our users to do what they once did – or never thought possible? Tobii Dynavox is the leading provider of touch and eye tracking-based assistive technology, we are changing lives for people with communication and mobility challenges. If you want to represent a company with a real mission and work with meaningful products, Tobii Dynavox is the right company for you!
As Order Management Coordinator you will be working in an international environment with responsibility for the full order cycle - from receiving orders from the sales department, partners and through our Webshop to all the way ensuring the order has successfully arrived at our customers.
Do you enjoy interacting with dynamic and passionate customers and colleagues and feel that your work makes a difference? Are you longing to be part of a company that has a true mission to create a better world? Do you have ideas and a vision of how to create the best order experience for our customers? Then we have got the role for you!
Your days will be filled with
Placing, updating and monitoring orders in ERP system (Visma)
Replying to customer requests regarding placed orders, deliveries, lead times or missing items.
Monitoring incoming information in the CRM and ERP systems.
Work in close collaboration with sales and logistics to make sure that the process goes smoothly, and order information is up to date.
Controlling return orders, returned to our warehouse.
Managing incoming customer service calls
Invoicing, refunds, and credit notes, working closely with the finance team.
Delivering software products, both licenses and creating accounts in Boardmaker
Maintaining and updating processes
Ensure that the full order management cycle is completed - from receiving orders from the sales department, resellers (partners) and through our webshop all the way to making sure the order has successfully arrived to our users (customers) and orders are processed according to our quality controls and timely in our CRM and ERP systems.
Collaborate with customers/partners/sales managers ensuring quality in order management.
Be involved and optimize the order management processes.

We are looking for someone with:
2+ years’ experience working in ERP systems is mandatory for this role.
Experience with Visma in order management is meritorious.
Great verbal and written communication skills in Swedish & English. Skills in German, Norwegian and/or any other language is highly appreciated.

Sound like you?
Most importantly to us is that you are proud of your craft and want to be part of building a company rather than just working for one. You will be an important person for sales department, customers and partners when you guide and support them in the order process. We see you as a service minded person who is focused on finding the right solution for all parties involved. We are in this together and we have a fun along the way!
Next step!
Please address your questions to Shwetha Dsouza and submit your resume or LinkedIn profile through our website. We're looking forward to your application!
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.