Order Management Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB’s Electrification business is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.
The Order Management Specialist is the first point of contact for customers and business partners of ABB Electrification in Sweden. Your mission is to make sure customers get the best possible experience while doing business with us, by helping and supporting them from order to invoice, and by ensuring that all their inquiries get timely and professionally answered.
Reporting to the Swedish Customer Operations Manager and using your customer service skills and knowledge, you will aid the Swedish Sales team by reacting to customer inquiries. Your main focus area would be our internal customers.
Your responsibilities
Deliver effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
Proactively monitor the status of orders, deliveries, and invoicing processes.
Be accountable for clear, continuous and complete communication to customers.
Ensure that all customer inquiries are solved in a timely manner and provide assistance in any necessary escalation and expediting.
Ensure positive customer experience by giving customers regular updates, clarifications, and explanations.
Master Customer Operations processes and policies to ensure consistency and effectivity in all our deliverables.
Act as a subject matter expert in our ERP system and all other customer support tools.
Think out of the box, identify improvement areas and new service development possibilities.

Your background
5 or more years of experience in Customer Operations/Customer Services working with order handling, customer communication and delivery monitoring and follow-up.
An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
Ability to handle many tasks at the same time with great self-management skills and openness to changes.
Good analytical skills and ability to work in a structured way towards hard deadlines.
Strong Knowledge of SAP and SalesForce.
Experience and understanding of customer segments, such as OEM, Panelbuilders and Machinebuilders is a plus.
A collaborative, solution-focused approach, and strong written and spoken communication skills. Communication is the key of Customer Support for us.
Business Administration Degree or equivalent working experience.
Fluency in English and Swedish, written and spoken alike, is a must as you will be working as part of a global organization.

More about us
Team Leader Mathias Elison,+46 21 32 02 60, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Nils-Olof +46 21 34 61 07, Unionen: Johan Lundström, +46 21 32 03 64, Ledarna: Lenny Larsson, +46 21 32 85 47. All other questions can be directed to Talent Partner Anna Nordlund, +46 761 42 01 39.
You are welcome to apply the latest by December 3. Please note that selection is ongoing and the position may be filled before last day of application.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.