Order Management Team agent

Assignment description

For our client we are looking for a CRM Market Coordinator.

Main responsibilities

Together with your team which consists of 5 people, you will ensure that all needed activities, from the point that the customer’s order is ready to be placed until that the car is delivered to the required retailer, are performed in the best way possible. Different Data systems needs to be connected, contracts to be created and the order to be placed in the factory system. The team also handles tasks from different teams concerning the order with topics like destination changes, order changes, questions about delivery times, cancellation tasks, matchmaking activities. Vehicle order transfers from/to the National Sales Companies.

Required qualifications & personal qualities

- Experience from ordering, mail-order, complaint department, vehicle industry, logistic.
- Have strong administrative skills
- Capable of multitasking, able to work under pressure during periods of higher workload, flexible, self-driven, result oriented, accurate, good documentation skills
- Takes own responsibility over work, delivery, and personal development
- You are a team player and have strong collaboration skills
- Have an effective and action taking personality
- Ability to understand processes
- Fluent in English written and spoken
- Experienced user in MS Office (Excel, Power Point, Word
- Competence in relevant systems a merit (SAP, Salesforce, Vista)