Order Specialist

About NKT
Join a diverse and global organization developing, manufacturing and delivering market leading power cable accessories ensuring reliable and long-term performance in power cable systems. The Accessories business line operates from production sites in Sweden and Germany with sales in more than 100 countries.

NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 3,900 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 1.3 billion in 2019. NKT - We connect a greener world.
www.NKT.com

NKT Corporate Movie

Ensure our customers world-class support and service
Do you thrive in dynamic, high-tech environment, where you play a key role satisfying customer needs?
If you have some years´ of experience of customer support and service and are keen on a new challenge in a global and growing company - we might have the ideal opportunity for you!
Working closely with our international customers, we develop, manufacture and install efficient and technologically advanced medium and high-voltage cables as well as cable accessories, playing a significant role in the green transformation. 

Supporting customers and internal sales team
As Customer Commercial Service you are the first point of contact to our customers, handling all customer inquiries - mainly via email and phone. You will calculate and create offers based on inquiries, independently from our product catalogue and with input from our sales and technical teams. Your daily work includes collaboration and communication not only with external clients but with multi-disciplinary functions internally.
Your primary tasks will be:
* Supporting internal sales team and our customers
* Be a key inter-company support function for other NKT sites and business lines; handle inter-company inquiries, offers and internal orders
* Handle interface tasks between customers and other functions in the company
* Various sales process related tasks such as for example handling of claims and following up overdues
* Take part in separate projects representing the Customer Commercial Service team if needed
* Check commercial & delivery terms
* Maintain pricelists

You will be a part of a highly skilled and tight team on our site in Alingsås working closely together in an open and straight-forward climate.

Service minded team player
To be successful in this role you have an open mindset, are good at prioritizing and have the ability to quickly get an overview of tasks to be handled and make your own priorities in line with the company strategy. You take great accountability for your work tasks and are structured, meticulous and thorough. Another key is of course to have a great sense of service mind and customer focus as well as being a reliable team player. Proficient communication and collaboration skills are other important parts to fit in this role.
In addition to the above you have some years’ experience from offer creation processes and customer support, preferably with export customers. You have a high understanding of the sales process cycle, are comfortable with commercial terms as well as with Incoterms and have knowledge around price structures, margins and profit & loss.
Additionally, your CV comprises:
* Experience from ERP system, SAP experience is beneficial
* Fluency in spoken and written Swedish and English
* If you speak German it is a big plus