OSS Regional Manager (North Europe)

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Innovation.
Hitachi Energy IT have initiated an IT Transformation program for the set up and migration to a new “stand alone” global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs. As a newly formed IT organization with green field approaches to Infrastructure and Service Integration, HE IT intends to provide an outstanding, consistent IT service and user experience by the implementation of our On-site services.​ This is crucial to support the organizations’ efforts to continuously improve the efficiency and the value that IT creates for the business. The role is to liaise with all stakeholders within and outside of the IT organization, to understand what the requirements and pain points are, and to translate these requirements into business value and minimize any disruption to our business. If you are a motivated self-starter who has a passion for excellence and values education, integrity, innovation, and success, this is a role for you!
Your Responsibilities
Responsible for building up and insuring the delivery of On-Site Services for the Nordics, Baltics, Germany, and Poland.
Drive overall business satisfaction of On-Site Services within your area.
Initiated proactive service improvements in the OSS area and ensure their delivery.
Develop and implement performance measurement framework for On-Site Services for the relevant region covering service quality, satisfaction, and financial performance in collaboration with the SI Reporting Team.
Re-assess OSS demand on quarterly basis for the countries/sites in scope.
Support major incident & critical situation resolution.
Manage assigned budget, effectively and deliver activities within agreed schedules and costs.
Hiring and managing the OSS Team supporting Hitachi Energies sites.

Your Background
Master/Bachelor’s degree in IT.
Minimum 5 years of experience in On-Site Support or Infrastructure management.
Proven experience in transition & transformation programs with the establishment of IT Infrastructure services and a success track record.
Good knowledge of ITSM tools (ServiceNow), MS Office Products, ITIL.
Flexibility to quickly adopt to new ways of working.
Ability to work in remote teams.
Excellent business writing and presentation skills in English.


Contact
Are you ready for an exciting new challenge? Does the above description sound like you? We are exciting to hear from you! At Hitachi Energy we value you as a person and believe in personal development. Please apply today, even if you do not meet all the criteria above. Applications will be reviewed on an ongoing basis, so don’t delay – apply no later than 10 of January 2024.
Recruiting Manager Ante Stanic, ante.stanic@hitachienergy.com, will be happy to answer your questions regarding this position. Union representatives - Sveriges Ingenjörer; Mikael Hjort, + 46 107 38 29 86; Ledarna: Christer Fridlund, + 46 107-38 29 12; Unionen: Fredrik Holmgren, +46 107 38 21 85. All other questions should be directed to Talent Partner Håkan Kempel, hakan.kempel@hitachienergy.com
More about us
Hitachi Energy is a global technology leader with a combined heritage of almost 250 years, employing around 36,000 people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and Infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centers. With a proven track record, global footprint and unparalleled installed base, Hitachi ABB Power Grids balances social, environmental, and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter and greener grid.