Partner Care Agent - Vertical

Are you an administrative ninja who enjoys creating effective structures for your work? Right now we are looking for not one, but two, Partner Care Agents to our vertical team! You might have noticed that foodora doesn't only deliver food from restaurants, but also from your local shop such as from flowers, books, groceries and much more. We need to make sure these shops get the best service and that everything is administered correctly on our platform. This is why your role is so important. You and your team will collect product information from the shops, build category trees and make sure all administrative work is in place. Due to the assignments in this role you need to enjoy digging into administration but also having contact with our important customers. So, bring your can-do attitude and come join the fun!

WHAT YOU WILL (BUT NOT ONLY) DO

- Work towards stores (our partners) and collect product information from them
- Build menus/category trees for the stores
- Make sure menus/category trees and photos are up to date
- Update/change menus and photos for existing customers
- Work in Google Sheets on a daily basis


YOU ARE

- Meticulous - You are always meticulous in your work, it is important for you that things are done correctly and with care
- Self-Reliant - You grab new tasks before someone asks you to and you like to work independently and drive your own work forward. Even if you work in a team this is important as you are responsible for different customers
- Initiator - You take initiatives in your work and come with new proposals of ways of working
- Patient - You are patient and calm in the daily work, but also keep your head cool in more stressful situations
- Team oriented - We work together, in success and in adversity. We hope you want to be a part of the team!


REQUIRED QUALIFICATIONS

- Preferably you have previous experience in working with administration or service, where the customer is in focus
- You communicate fluently verbally and in writing in Swedish and English, additional language skills in Arabic, Turkish or similar is meritorious
- It’s easy for you to learn new systems and you have a big interest in learning
- Experience from Excel, Google Sheets and Salesforce is meritorious


Start date: September

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Please check in our instagram foodorapeople.se (https://instagram.com/foodorapeople.se?igshid=12as2gaeoh57g) in the meantime to see what’s going on right now. Who knows, they might be your future colleagues!

WHO WE ARE

We are foodorians, a happy gang of food lovers all eager to create the delivery service of the future! For us, humility, innovation and teamwork make up the cornerstone for our success, combined with a shared entrepreneurial spirit. We are currently breaking new grounds in the industry by completely redefining what a delivery service actually is - therefore, high tempo and flexibility is common and days never look the same (really!).

We are people from all backgrounds, with different experiences and wildly varied ideas and opinions. This is something we value highly, since we fully believe that diversity is what builds our culture and success. We are proud of being an employer for people from all corners of the world and at the same time distinguish ourselves as one of the fastest growing companies within LMD*!

Sure, growth and success is all fun and games, but let’s be clear: it cannot happen at the expense of our sustainability work. Since January 2020 we are a carbon neutral business, not just in Sweden but for our whole European operation. Our goals are ambitious to be leading the way for sustainability within our industry - from supplying 100% electrical transportation to promoting more environmentally friendly food choices, we want to stand for a green future! Are you in?

LMD stands for Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll come to learn when you start. ;)

BENEFITS

- Wellness allowance
- Employee discount at foodora (wohoo!)
- Occupational pension, incl. premium exemption insurance, accident insurance, life insurance
- Benify
- Awesome AW’s and parties (we can’t wait to have them back)!