Partner Experience Specialist

Are you looking for a position where you can use your passion for creating a great customer experience in every touch point? We are now expanding our Commercial Operations team with a Partner Experience Specialist. We are looking for a mission-driven person with a combination of a qualitative and quantitative analytical skill set. This role will offer you everything in the candy box. You will analyse data and turn it into improvement in customer experience, retention and loyalty. You will collect important information from both internal as well as external stakeholders and drive various initiatives and projects to implement solutions to improvement areas. At the end of the day the most important part is to make sure foodora delivers - not only good, but great, experience to our restaurant partners and that we have superb NPS results from our partners. Are you in for the treat? Don’t wait any longer to apply, join this pink army of foodorians!

WHAT YOU WILL (BUT NOT ONLY) DO

- Have end-to-end responsibility for the partner journey within foodora and make sure we’re performing in all touch points towards restaurants
- Lead high complexity projects involving C-level stakeholders
- Set communication strategy toward partners - where do we communicate about what and how?
- Keep track of NPS results and make sure we take action on findings therein
- Drive development of content and functionality of our restaurant facing customer portal to make sure we’re best in class when it comes to service to our partners


YOU ARE

- Service-Minded - You will collaborate with many internal and external stakeholders, we hope that you always want to deliver a world-class service
- Solutions Oriented - You will collect and solve various problem areas, does that trigger you in a positive way?
- Communicative skills - After reading the advert this far, you might have noticed that your communication skills will be crucial
- Self-Reliant - You will drive your work independently (with support from an amazing team of course), but you need to feel comfortable standing on your own as well


REQUIRED QUALIFICATIONS

- Preferably degree within business, marketing, communication or similar
- At least 2 years of work within project management, communication, customer experience or similar
- Experience from CRM systems is a plus (we are working with Salesforce)
- Good knowledge in Microsoft Office (or Google Suite)
- You can communicate fluently verbally and in writing in both swedish and english
- However - in the end we're looking for a perfect fit, not a perfect person. If you don't match all of above - you might still be the one for us!


Start date: According to notice period

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Please check out our instagram foodorapeople.se (https://instagram.com/foodorapeople.se?igshid=12as2gaeoh57g) in the meantime to see what’s going on right now. Who knows, they might be your future colleagues!

WHO WE ARE

We are foodorians, a happy gang of food lovers all eager to create the delivery service of the future! For us, humility, innovation and teamwork make up the cornerstone for our success, combined with a shared entrepreneurial spirit. We are currently breaking new grounds in the industry by completely redefining what a delivery service actually is - therefore, high tempo and flexibility is common and days never look the same (really!).

We are people from all backgrounds, with different experiences and wildly varied ideas and opinions. This is something we value highly, since we fully believe that diversity is what builds our culture and success. We are proud of being an employer for people from all corners of the world and at the same time distinguish ourselves as one of the fastest growing companies within LMD*!

Sure, growth and success is all fun and games, but let’s be clear: it cannot happen at the expense of our sustainability work. Since January 2020 we are a carbon neutral business, not just in Sweden but for our whole European operation. Our goals are ambitious to be leading the way for sustainability within our industry - from supplying 100% electrical transportation to promoting more environmentally friendly food choices, we want to stand for a green future! Are you in?

LMD stands for Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll come to learn when you start. ;)

BENEFITS

- Wellness allowance
- Employee discount at foodora (wohoo!)
- Occupational pension, incl. premium exemption insurance, accident insurance, life insurance
- Benify
- Awesome AW’s and parties (we can’t wait to have them back)!