Partner Service agent - Customer Success

Are you looking for that perfect part time job where you can develop your skills within Customer Success? And do you want to do this at one of Sweden’s most up-and-coming Tech-companies? We are growing, and we are growing fast! Now we are looking for a Partner Service agent to our extraordinary Customer Success department at foodora. Probably you have it in you, to turn every unsatisfied customer experience into a positive one, either over the phone or through chat. So, if you are excited to be a part of our dynamic work environment and make sure to take foodoras Customer Satisfaction to the next level we might become good friends!

This is a part time position, where you can work either 50% or 75%. At foodora we never sleep (almost), with the opening hours 08-23.30 everyday of the year. This means that you need to be able to work flexible hours including daytime, evenings, weekends and holidays/red days.



WHAT YOU WILL (BUT NOT ONLY) DO

- Answer questions and respond to partners through phone
- Work in our systems for chat and email
- Be helpful when our partners (restaurants and shops) encounter problems


YOU ARE

- Service-minded - All our partners are highly important to us, therefore giving them first class service is something that is in your nature
- Solutions oriented - Every day will probably not be a walk in the park, but when you face problems you see them as a fun challenge to solve
- Communicative - In addition to being good at communicating with your colleagues, you are also sharp in written communication
- Structured - Of course, it is also important that you can work with structure so that things do not fall through the cracks
- Last but certainly not least, you are an empathic person who can familiarize yourself with different people's situations and feelings


REQUIRED QUALIFICATIONS

- You have a high school education
- You can easily understand different systems (we work in many)
- Excellent English and Swedish communication skills, both written and spoken
- Other languages are meritorious
- It is also an advantage if you have previously worked in customer service


BENEFITS

- Wellness allowance
- Employee discount at foodora (wohoo!)
- Occupational pension, incl. premium exemption insurance, accident insurance, life insurance
- Benify
- Awesome AW’s and parties (we can’t wait to have them back)!


Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Please check in our instagram foodorapeople.se (https://instagram.com/foodorapeople.se?igshid=12as2gaeoh57g) in the meantime to see what’s going on right now. Who knows, they might be your future colleagues!

Start date: September/October

WHO WE ARE

We are foodorians, a happy gang of food lovers all eager to create the delivery service of the future! For us, humility, innovation and teamwork make up the cornerstone for our success, combined with a shared entrepreneurial spirit. We are currently breaking new grounds in the industry by completely redefining what a delivery service actually is - therefore, high tempo and flexibility is common and days never look the same (really!).

We are people from all backgrounds, with different experiences and wildly varied ideas and opinions. This is something we value highly, since we fully believe that diversity is what builds our culture and success. We are proud of being an employer for people from all corners of the world and at the same time distinguish ourselves as one of the fastest growing companies within LMD*!

Sure, growth and success is all fun and games, but let’s be clear: it cannot happen at the expense of our sustainability work. Since January 2020 we are a carbon neutral business, not just in Sweden but for our whole European operation. Our goals are ambitious to be leading the way for sustainability within our industry - from supplying 100% electrical transportation to promoting more environmentally friendly food choices, we want to stand for a green future! Are you in?

LMD stands for Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll come to learn when you start. ;)