Partner Success Manager DACH region

We are looking for our next hero in channel sales for our DACH region - a hungry and ambitious sales person to join our successful DACH team.

At Clavister you will work as a member of an expanding company and part of a great team. The Partner Success Manager’s primary function is to retain and grow existing business with dedicated Partners. The role includes managing the renewal sales, assisting with run-rate orders, and acting as a concierge for the partner inside Clavister.

In this job you will, as a team player, make use of your sales skills and focus on creating joint success together with our partners. It is an opportunity to work with great colleagues with a mission to secure organizations with Cyber Security products made in Europa while making your own mark. Your personality is key for us and we want persons that are highly motivated, self-going, creative and also share our passion for how Internet technology can be used as a business enabler.

Main tasks and duties

- Renewals and Up-Sell to existing customers
- Secure a smooth flow of renewal orders through the partner and distributor
- Manage run-rate-related tasks such as license questions and order processing
- Arrange and be the driver of meetings with Partners
- Build great Partner relationships
- Collaborate with sales managers to follow up on lead progress and opportunities for partners on a daily basis
- Handle incoming operational issues
- Follow up on support escalations, being the customer advocate in support discussions
- Create or drive content creation for partners that helps and educate them on our products, services and Clavister tools
- Analyze and enhance our current and future process with a mindset of automating repetitive tasks



Your personal traits

- Highly organized and structured in your work

- Positive attitude and solution-oriented mindset

- Self-starter and ability to take own initiative to get the job done

- Exceptional ability to communicate and foster positive business relationship

- Fluent in German, Excellent proficiency in English, both verbally and in writing
- IT Industry experience
- Selling mindset and basic selling skills
- Able to present progress and status towards the different stakeholders both internal and externally

Knowledge, skills and experience

- Experience from working with sales in the IT industry, preferably the network security industry

- Sales Experience

- Good relationship building skills

- Strong administrative skills in terms of managing e.g CRM and Renewal business in a structured manner.

- Strong communication skills

- Good Office Suite skills (especially Excel)

- Good Reporting Skills

What do we offer

At Clavister we offer global challenges, possibilities and a team of colleagues fueled by collaboration were nothing is impossible. We know that every person is different and believe that we, both as a team and company, are strengthened by this. We have a great mix of employees from all over the world with different backgrounds when it comes to education, work experience and diversity. By welcoming the differences and allow everyone to develop, we succeed in building a great team spirit and customer focus. 

For this position we will continuously review and interview qualified applicants so do not hesitate, apply today!

This position is subject to a six-month probation period.