Partner Support

About Trustly:


At Trustly, we envision a world in which making account-to-account payments in an online retail
environment is fast, simple and secure. Today, our payment solutions attract global merchants in
Europe and the US in four main segments: e­-commerce, travel, financial services and online gaming. Today we process more than 8 million transactions monthly.


We are a team of 350+ people and are headquartered in Stockholm, Sweden, with regional offices in Malta, Germany, Spain, the UK, Portugal, the US and Brazil. We are a young, dynamic and fast-growing company leading the development of the payments industry, and the work you’ll do here will make a great impact.


About the Partner Team at Trustly:


The Partner Team is responsible for signing up and delivering growth through Trustly’s Partner Network, comprised of Payment Service Providers (PSPs) of all sizes who resell Trustly’s services to merchants. In recent years, Trustly has invested significantly in the Partner channel, and as a result, we are staffing up to bring on additional partners and to help these partners be successful at selling Trustly. The Partner Team and Partner Channel are fundamental to Trustly’s growth into new markets and new verticals in the coming years.


This small but growing department is currently made up of 6 people based around Europe. We
frequently travel to meet with current and potential partners across Europe, attend relevant industry
events, and check into the Stockholm headquarters while working closely with our colleagues in Sales, Account Management, Integrations, Product, Legal, etc..


About the role:


As part of our growth strategy, we are looking for a highly motivated Partner Support Specialist to join one of our Stockholm or London office. This position will be critical in accelerating the onboarding and volume growth of Partners submitted to Trustly by our Partner network. Additionally, you’ll help the Partner team improve our internal reporting, our use of company databases, and our tracking of the status of Partners and their initiatives. You’ll work closely with our Partner Account Managers, Sales and Integration specialists as well as our KYC and Legal teams.
What you will do:¨
Owning the Partner Reporting in Salesforce and Qliksense and toward the rest of the company
Compiling a monthly Partner Channel Scorecard for the business
Providing the Partner Team with "push" insights into our progress
Interact with and work with colleagues across the company regarding how best to drive further growth via the Partner Channel
Be responsible for overseeing the process and coordinating with other departments to ensure the rapid, first-time-right configuration of new Merchants sent to us for onboarding by Partners
Work with Trustly's KYC team to ensure that the Merchant on-boarding happens within our target of 48 work hours
Trouble-shoot with Partners and Integrations team configuration issues that arise post-go-live



Who you are:
2+ years of work experience in a fast moving, growth environment
A proven ability to collaborate well with colleagues across departments and to communicate well with Customers and/or Partners
Experience and enthusiasm for working with CRM (Salesforce is a plus), MIS or other database reporting systems
Strong attention to detail; extremely organized and precise in work and communication
A proven ability to work to deadlines, set project plans, and deliver results on-time, as promised
Strong verbal and written communication skills in English are a must
Familiarity with electronic payments or ecommerce is a plus