Partner Support Representative (English-speaking) - Hybrid

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for an English-speaking Partner Support Representative (Hybrid) to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
- Full time 39 hours/week contract: Monday to Friday 15:00 to 00:00
- Salary 18 000 euros gross/year + up to 3000 euros gross/year in bonus
- Great office location in Barcelona, opportunity to work from home some days
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
What you'll experience with us
As a Partner Support Representative in our team, you will:
- Always provide first class customer satisfaction and do whatever is necessary to support our B2B partners following the provided guidelines
- Handle incoming B2B contacts, log contact details onto customer tracking systems and perform follow ups according to procedures.
- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto customer tracking system according to procedures
- Ensure correct presentation of the Client's corporate and brand identity in all interactions
- Attend all trainings to prove expertise and understanding of all topics relevant to the service.
- Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the Client if not within WEBHELP's guidelines
- Enrich and localize the knowledge database from new incoming contacts
We'll be a great match if you:
- Are proficient or bilingual in English
- Are self-motivated, team player, supportive person, outgoing and open minded
- Have active listening/comprehension skills
- Have very good written skills and customer-focused attitude
- Have goal oriented attitude and time management skills
- Have minimum knowledge Office pack + Keyboarding skills
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-008514-1-United States


Required language: English