Partnerships Customer Success Manager

We are looking for a Partnerships Customer Success Manager in Europe.

Spiideo is the leading provider of automated broadcasting cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility. Today, Spiideo is used by hundreds of organizations globally, including some of the world’s largest and most well-known professional and collegiate teams. Our customers can typically be found in team sports like soccer, basketball, ice hockey, field hockey, handball, lacrosse, etc.

THE OPPORTUNITY

We are now looking to expand the Spiideo team further with the addition of a Partnerships Customer Success Manager based in Malmö, Sweden. You will be managing a portfolio of our most strategically important partnerships helping them through onboarding and maximizing their potential with Spiideo. This position is based in Malmö, Sweden and you will report directly to the VP of Customer Success.

As a Partnerships CSM at Spiideo, you will:

- Working with our most strategic Partnership customers (Leagues and Media companies) in Europe - ensure they have very high customer satisfaction

- Responsible for training customers on processes and our products
- Project management of new installation roll out

- Create success reports for meetings and QBRs

- Analyze data to gather insights on how well the customer is adopting our products
- Create strong and positive relationships with our customers
- Coordinate daily with the Commercial Account Manager (Sales) to ensure customer's are doing well
- Help Sales with trials to ensure successful outcomes


What we are looking for:

- Ability to become an expert in the Spiideo product

- Strong problem solving and project management skills

- Proficient in Google Sheets and Google Slides

- Excellent communication and presentation skills

- Ability to generate reports from customer usage data

- Ability to prepare and lead customer meetings

- Experience working in B2B SAAS is preferred
- Passion for customer success and get joy out of seeing our customers succeed
- Ability to relate and build trust with customers
- Self-motivated, positive, team first attitude


What we can offer:

- A fun, highly skilled & motivated team with experience from world-leading companies
- A work environment where you use the latest, modern technologies & tools
- A fast-growing sports tech startup with a global footprint
- Company offsite and team gatherings (1-2x per year)
- A place where we prioritize self-learning through regular feedback, tools, or whatever you need to accelerate your skills & career
- Opportunities to shape your own career development. The more responsibility you want, the more you will get


Location:

Onsite / hybrid position. Will report to VP of Customer Success who is based in Malmö, Sweden.

Location

This is a full-time onsite/hybrid position based in Malmö, Sweden, which is Spiideo's headquarter. You will report to VP of Customer Success who is also based in Malmö.

Benefits

You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We offer a well developed benefits package, including a pension & insurance package according to collective agreement standard, parental leave pay, wellness contribution and the opportunity to spend two hours per week on physical activity.