Parts and Sales Manager

The Nordics Parts and Sales Manager is the primary point of contact for Nordics Allocated Customers and GE facilities for ITR (Enquiry to Remittance) issues relating to total RFQ/Order Processing including cash collection activities for Spare Parts, (flow and capital) – Aligned with the regional CSL/CFM community. Responsible for defined work or projects with moderate complexity.


Essential Responsibilities :


• Responsible for total ownership of RFQ/Order documents with regard to accuracy, clarity, quality, and timelines.


• Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum.


• To be the main interface between supporting functions, (Engineering, Sourcing and Materials Management) for the optimised execution of ITR for Nordics Parts activities.


• Interface and support Account Manager on Spare Parts Opportunities.


• You will need to understand ongoing customer needs, have continuous sales interactions to understand the marketplace and chase on live offer status, and keeping NEX updated on all opportunities.


• Provide factory/sourcing commitments with regard to short cycle demands and documentation to Customers and GE representatives as appropriate.


• Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment. Drive customer satisfaction, OTD, and Tender Cycle Times.


• Manage and administer all fulfilment related exporting activities including documents creation, shipment tracking, and sales recognition and all necessary document archiving function.


• Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.


• Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing.


Qualifications/Requirements :


• College or university degree or equivalent experience


• At least 2 years work experience in the Customer Service


• Extended knowledge of export regulations, terms and processes


• Excellent communication skills, self-motivated, and ability to handle multiple priorities


• Ability to perform in a team environment


• Self-starter, capable of working with minimum supervision


• Proficiency in Microsoft Office applications


• Strong customer service mind-set


Desired Characteristics :


• Technical degree and familiarity with the Energy Industry 


• Strong oral and written communication skills in English and Swedish and/or Finnish 


• Any other European Language capability is an advantage 


• Strong interpersonal and leadership skills. 


• The ability to organise yourself, your workload and internal teams to all reach a common goal 


• Demonstrated ability to analyse and resolve problems 


• Six Sigma trained and certified Green/Black Belt (only for GE EEs) 


• Integrated Management Systems knowledge (pref. SAP ERP) 


• Prior experience in a global customer service position is preferred  


• LEAN Principles experience is preferred 


• Ability to mentor, train, and develop better processes and to learn new ones