Parts Logistics Manager

Do you want to manage a business that is critical for Volvo Buses’ uptime?
Do you want to truly dream big, get things done and have fun?
Then come join Volvo Buses Parts Offer Team, where we have track record of high engagement through action orientation, performance culture and timely feedback.


This is us, your new colleagues:
Service Market Europe including vehicles quality support, sales of services and sales of spare parts, is a customer satisfaction and image driver as well as an important business for the company and a major contributor to the group’s profitability.
We are now looking for a team member who will be overall accountable for Logistics activities in Volvo Buses Europe, with the aim to drive customer satisfaction & uptime. Moreover, to take the accountability of market issues related to process, logistics and new opportunities to provide group stakeholders with feedback of issues and performance from markets. We offer you a position with great responsibility and accountability. This position will be challenging, but we also promise you that it is very developing, both professionally and personally.


Volvo Buses Parts Offer Team in Europe is responsible for Parts Pricing, Parts Logistics, BI & Business Intelligence and Parts Business Development (Product Manager Emob, Chassis & Body).


A performance oriented team and diverse in terms of age, gender and nationalities, covering the business strategic spare parts for Volvo Buses by working closely together with the different areas in Volvo Buses, Volvo Trucks and GTX (GTT, GTO, GTP) we efficiently execute on strategies protecting and growing parts revenues, maximizing gross profits and increasing customer satisfaction. We clearly focus on activities where we capture the service market potentials by driving new products and ensuring proper parts assortment.


We can also promise you that your network will expand. You will work in a highly commercial environment as well as a high pace business environment.


The position reports to the Director Parts Offer within Service Market Volvo Buses – Business Unit Europe.


Main activities and responsibilities:
As Parts Logistics Manager you will be responsible to drive, optimize and align the logistics activities together with the European markets and different stakeholders.


Your task is to drive the Volvo Buses Parts business securing parts availability, revenues and gross profit. You will be the main interface and support for the European markets for parts logistics and responsible to safeguard their requests towards GTO SML. This role will be the one leading the implementation of defined parts logistics into markets according to strategy and roadmap in Service Market. You will also have the opportunity to manage development of parts logistics projects and new concepts together with related stakeholders.
The position includes:
Be responsible to define, drive and follow-up the Parts Logistics execution plan & long-term roadmap together with GTO SML and markets
Deliver excellent support to markets to enable customer satisfaction & uptime
Secure parts logistics strategy and an optimized supply chain, in terms of Genuine Volvo Parts, Truck Shop Europe and Volvo Buses Parts with different stakeholders
Analyze markets input regarding their challenges and gaps in order to support them in the best way
Be the main interface to GTO SML in order to optimize the process and support to our markets
Share best practices and synergies between markets​
Secure parts availability for new product launches​, special sales and tenders together with GTO SML
Support Volvo Buses on Electromobility activities related to parts availability to secure customer satisfaction & uptime
Explore and monitor agreed availability KPIs and PIs to reflect the real customer experience and take actions on deviations
Follow up the cost related to parts logistics and in cooperation within Service Market Europe, drive related issues towards GTO SML and markets
Drive agenda of RSMM (Regional Service Market meeting)
Secure right information and support logistics activities for the European markets
Drive the internal process improvement to fulfil market request and improve customer satisfaction & uptime

Who are you?
We are now looking for a result-oriented person who can find energy in working in a team with a strong passion and commitment in everything we do for the Volvo Brand. You are used and have the strong will to walk the extra mile.


We highly value persons with an open and positive attitude that are flexible and able to take own initiatives. We look for you have a strong business acumen, customer focus and a result orientation with demonstrated solid business understanding in a changing business environment.


You need to have strong skills in communication and stakeholder management. You are very solution oriented and find defining ways of working and identifying new solutions to be a positive challenge. You should have experience in networking with other people, bringing them together to collaborate, developing opportunities, solving potential issues, and driving change.


Essential educational and Key Competencies:
University degree in Business, Engineering or equivalent
Demonstrate successful tracking record in 5 -7 years of commercial Service Market and Logistics
Have the ability to work simultaneously with a wide range of tasks in a structured manner and deliver according to promise
Result oriented, self-motivating and lateral thinking
Customer centric mindset, ability to focus and prioritize tasks
Experience within project management and stakeholder management
Excellent presentation, communication, and networking skills
Structured and process-oriented way of working
Excellent ability to understand and capture business needs
Knowledge within the Service Market process and retail business
Clear “can do” attitude
Ability to learn on the fly
Fluent in written and spoken English

The job requires a lot of communication and cooperation with people from different areas within the Volvo Group.
We are constantly developing our way of working so a flexible and open mindset is required. Social and responsive skills are also highly valued.


At Volvo Buses Europe we are actively working to establish groupings that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc.