Parts Sales Support Manager

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.
Making your next move count
As a Parts Sales Support Manager you will lead the Parts Sales Support team and be providing support in spare parts inquiries and related processes from central parts to selected market areas/countries in the Kalmar frontline and support Area Sales Management in profitable growth of the business.


Main Responsibilities
Build and manage a global high performing team
Processing parts inquiries including:
Price & Lead
Lead Time
Technical questions

Monitoring open customer cases and work towards quick resolution and improvements (coordinating with other central support functions)
Follow-up on sales activities, quotes, orders and backlog
Support Area Sales Management with activities to:
Drive the sales and profitable growth according to the target set
Grow capture rate according to the target set
Grow eCommerce according to the target set
Implementation of Proactive and Systematic Sales
Increase of Parts Care contracts
Offer Parts package
Offer Parts Care contracts
Execute obsolete sales.



What You’ll Need To Succeed
Bachelor degree in Technical or Business Management
Minium 3-5 years of experience in the industry
Experience in international and multicultural work
Sales Support in a global matrix team environment
Leadership in a global matrix team environment
Services business experience
Experience in Kalmar type of products
Strong business- and market sense and mind-set
High customer focus
Delivering results and meeting customer expectations
Commercial and financial skills
Winning attitude
Relating and networking capabilities
Communication skills are very important
Planning and organising
Adapting and responding to change
Deciding and initiating actions
Open and positive attitude
Fluent in English.



You Will Be Working Together With
You will be part of:
Spare parts teams in different market areas
Other supporng funcons in Services or other departments.



Interested to join?
If you are excited about this opportunity, please submit your application!
Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,500 people. www.cargotec.com