Passport and Citizenship Assistant

As ACS assistant, performs full range of ACS work with highest priority given to providing protective services to Americans, including assistance during emergencies, to individuals arrested or endangered, and to families of deceased Americans. Communicates regularly with the Swedish Ministry for Foreign Affairs in order to report on such cases to consular officers and to the Department. Has joint responsibility to ensure that all citizenship and passport cases are handled according to a complex set of laws and procedures so that the Consular Officer can make decisions and ensure that the legal requirements of each case are met. Provides special consular services such as notarial services and voting assistance. Answers public inquiries for ACS-related issues. Secondary duties include providing administrative support to the entire section, including travel arrangement and time and attendance for the section. Serves as lead cashier, provides support to back up cashiers.
Requirements:
Experience: Three years of customer service work with high level of responsibility. Prior experience with basic computer skills.
Education Requirements: Completion of Secondary School is required.
Language: Fluent Speaking/Reading/Writing English is required.