Payment Manager / Payments Product Manager

Company Description
About the team: 
Sales is a global function within the H&M brand with the mission of growing and engaging our customer base, as well as growing and developing our sales channels. By holding the responsibility for our regions and bringing together expertise from both business and digital & tech perspectives, Sales plays a key role in delivering on our brand plan - to elevate H&M through product, experience, and brand providing aspirational fashion at an unbeatable price.
The Pay, Recieve & Return Value Stream is part of the global Sales organization, and our mission is to grow and develop long-lasting relationships with our customers by providing relevant and reliable payment, delivery and return experiences in a profitable way. The teams within the value streams work globally to secure our mission.


Job Description
Are you a Payment Manager / Product Manager with a passion for delivering outstanding results? Do you have what it takes to be accountable for leading development and ensuring performance and stability for your product securing a relevant, reliable and profitable payment offering for our global online business? If your answer is yes, then we have an exciting opportunity for you!
We are looking for a manager to lead our product organization in Stockholm. You will be leading a cross competent, global product team that works to improve the H&M’s customers experiences.
H&M’s customer facing product teams bring the H&M shopping experience to customers worldwide through our stores hm.com and our apps. Together with leading talents in product design, analytics and engineering the teams are responsible for providing the customer with relevant and reliable payment experiences. Always guided by customer insights and company strategy, the teams make it convenient to shop at H&M. Collaboration is key at H&M and although the team is autonomous and empowered to reach their individual goals, success is dependent on working closely with neighboring teams in the value stream, sales regions and/or other functions.
A Payment Manager / Product Manager at H&M group is a visionary leader who guides new product ideas from an initial concept to product launch and assures full benefit realization. You will take responsibility for the product with full accountability for the business and customer value delivered by your product. To do this, you will lead a cross-competent, global team in close collaboration with stakeholders. You will define the strategic vision for your product, communicate it effectively to key stakeholders and create the product roadmap based on an understanding of the market/industry, insights & data on your customers!


Job Responsibilities including but are not limited to:
Responsible for H&M online payment offering in 55+ markets
Collaborate with stakeholders on tactical planning, delivery and maintenance.
Responsible for payment specific KPI’s and financial follow-up on current and future payment solutions
Align with other product managers to ensure interfaces to other products and common KPIs are maintained
Monitor and manage financial impact of decisions and priorities of the product team, be passionate about commercial outcome and value realization
Work closely with product design to integrate usability studies and research into product requirements to enhance user satisfaction and ensure customer driven design



Qualifications

We believe you are an ambitious team player, full of drive and optimism. We also believe you are structured and thorough with good communication skills and driven to identify new possibilities and improve ways of working. You are highly solution oriented, quickly adapting to changes in scope and time plan. To be successful in this role we also see that you have:
A degree in business/economics or equivalent working experience relevant for the position
At least 3-4 years experience in working with payment related topics in a retail b2c environment
Background within project management, product management or business development
Experience working with cross-functional team of Business Experts, Experience designers, frontend/backend developers and data analysts - with the common mission of prioritizing work and inspiring the team to improve
Functional knowledge of lean-agile development and methodologies as well as vision creation and roadmap development
Ability to build end-to-end strategy, including definition of scope, roadmap, and KPIs and understand product development from ideation to release - measuring success in collaboration with commercial teams
Capable of gathering, analyzing, and understanding customer and business needs
Able to clearly express the connections between larger business goals and small initiatives for team members
Proficiency with integrating qualitative and quantitative research, analysis and customer insights into initiatives



Additional Information
This is a full-time permanent position based in Stockholm. If you believe you will bring value to this role and want to join our fantastic team, please upload your CV (in English) as soon as possible but at the latest November 20th 2023.
At H&M Group, we strive to have a fair and inclusive recruitment process. Therefore, we kindly ask you to not attach a cover letter in your application as they often contain information that can easily trigger unintentional biases.
H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.