Payments Manager

WHY WE WILL LOVE YOU
If you are passionate about the behaviours of the many people and motivated by exceeding customer expectations with a seamless customer payments journey, you could be a great fit for the position as Payments Manager. Through development of a convenient, safe, easy and enjoyable payment experience you will contribute to business growth and secure the frontend customer facing payment experience. You will do this in collaboration with different stakeholders and cross functional teams within the IKEA group.
As a person we believe that you are motivated to drive initiatives, change and get things done in order to achieve the prioritised deliverables. You have a flexible approach and the ability to inspire and engage the people around you. With the IKEA tone of voice, you collaborate, co-create and build trustful relationships among a wide range of different stakeholders and are a true role model of the IKEA values. As you will collaborate with cross-functional teams both within and outside of Market Support (Group Digital, Finance, Security, Treasury etc) you have excellent communication- and interpersonal skills and connect easily. Furthermore, you have an analytical mindset and are passionate about leading people.
To succeed in this role, you have been working with Payments within the area of commercial and retail for a minimum of 10 years. Consequently, you have experience of working with the end to end payment process and understand the role of payments as an integrated part of the business. You have achieved a solid understanding of all aspects of the IKEA multichannel shopping experience, especially within the payment process. We do also believe that you have a proven understanding in Financial services, Commercial areas and/or Business Management and demonstrate strong leadership skills. In this position you will manage a small team. Please note, previous payments experience from IKEA is a pre-requisite for this recruitment.
Furthermore, you have broad knowledge and experience of:
· The main standard payment solutions and payment options
· The current market environment, expectations from customers today and tomorrow
· How to develop customer experience across physical and digital touchpoints
· Leadership, stakeholder and change management
YOUR RESPONSIBILITES
As a Payments Manager, you will drive extraordinary growth by providing an easy buying experience for all customers in a multichannel retail environment.
More in detail you will:
· Be responsible to develop and execute a strategic multichannel payment direction delivering to customer expectations and IKEA’s business needs – providing strong business input reflecting in a prioritized roadmap
· Identify, lead and keep track of initiatives improving the payment experience
· Manage, lead and develop the Payments team within the Customer function
· Coach and collaborate with the Customer Payment team in the countries, managing the competence network and facilitate best practice sharing
· Act as a member of the Customer team and proactively contribute to improving the customer experience in order to deliver to the common objectives and goals
· Have the ability to rapidly adjust approach in order to reach goals in a highly changing internal and external payments landscape
· Actively cooperate with all key stakeholders within Market Support, Commercial, Digital and beyond to secure development, integration and common focus to maximize impact and excellence in all journey steps
· Secure the ways of working and governance needed to secure seamless payment experiences for our customers and co-workers
This role is based in Malmö and you will report to the Customer Manager, Market Support.
ABOUT THIS WORK AREA
The mission for Market Support is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
QUESTIONS AND SUPPORT? LET’S CONNECT!
If you have questions regarding the recruitment process, please feel free to contact Caroline Årzén, caroline.arzen@ingka.ikea.com. Please note that we will be reviewing applications on a continuous basis and that IKEA experience is a requirement for this position.