PBC - ServiceNow Product Specialist

Our organization is more affordable, accessible, and sustainable, and that lives up to our vision of “creating a better everyday life for many people”. As a part of that, we want to create a seamless and integrated digital experience for our customers, partners, and co-workers.
To achieve this, we aim to strengthen our product team and we are looking for a ServiceNow product specialist/Business analyst.

Core Deliverables:

- Partnering with the broader Finance and procurement operational team, operations solution partners, and Business users to analyze, define, and document business requirements.

- Assessing technology needs and preparing User Stories.

- Preparations of test scripts.

- Organizing and coordinating UAT.

- Assessing and present business value, risks, and intent behind new products and features to stakeholders.

- Supporting development and maintenance of product roadmaps and feature definitions, drive the continuous improvement of ServiceNow system features in line with a unified release strategy.

- Collaborating with different teams including ITSM ServiceNow, networking, database, IT operations, and business operations to resolve complex escalations/issues involving multiple processes/systems.

Responsibilities:

-
Be the single point of contact with INGKA Business Stakeholders gathering requirements

- Make sure that all deliveries are documented and communicated for an easy delivery to BAU teams.

Requirements:

-
Experience in working in multiple ServiceNow projects/product-based delivery team.

- Experience in ServiceNow business analysis.

- Experience in ServiceNow CSM application.

- Understanding of best practices in implementing ServiceNow.

- Experience in ServiceNow testing and training.

- Minimum one ServiceNow professional certification.

- Experience of working in agile delivery.

- Experience in varying systems implementation methodologies (Agile, Waterfall, etc.)

- Strong project leading skills including requirements gathering/documenting, analysis, requirement translation for developers, testing, and overall project management.

- Experience in communicating technical concepts and processes using clear, simple language and visuals, as well as implementing and executing high-impact projects across a matrixed organization.

- Fluent in English

Key Experience:

- Certification in ServiceNow CSM.

- Experience in ServiceNow ITSM.

- Professional certification in business analysis.

- SAP Solution Manager experience/knowledge.

- Finance and procurement processes experience/knowledge.

- Previous experience in the end-to-end implementations of ServiceNow for Finance and procurement.