PDU Cloud Deployment and Support Engineer (681629)

About this opportunity!
PDU Cloud is responsible for the development of cloud products such as BSP, CEE, CCD, HDS and SDN for Ericsson Operators and IT Cloud business, including Operator and Data Center solutions. These are part of a new generation of products that will run virtualized applications on Ericsson and other environments and hardware platforms. It is expected that virtualized products gradually will replace native solutions and become the main way of providing services for subscribers and enterprises. Our products and solutions are new in the cloud marketplace, and you will be part of securing successful business for this new product area together with applications and services organizations.
We in PDU Cloud IDS are handling the activities related to Integration, Deployment & Support. We are now looking to fill positions in function area of deployment and support of Cloud for CEE and CCD products and solutions.
As a Deployment and Support Engineer in IDS you will work with supporting customer deployments in the field, integrating PDU Cloud products to solutions, answer product- and customer support questions and solve related problems, plus also be involved in requirement analysis, design, TR-handling, product, solution and support documentation. We are looking for a genuinely curios person with great interest in the cloud and its technologies enjoying working with customers.
We travel to customer sites or other Ericsson offices to support POCs (Proof of Concept), DVAs (Design Verification Activities), Deployments, onsite Support or other customer related activities.

What you will do
Day-to day collaboration with Key Customers
Design and integrate infrastructure from open-source components and perform troubleshooting in internal as well as in customer networks
Take part in the full development cycle from system design, through development, integration, verification, and deployment to customer support
Drive continuous improvements of products and processes
Constantly develop your competences
Perform Application and Product Support (incl. technical presentations and solution support)
Perform Deployment support
Solve incoming Product and Customer Support Requests
Perform Trouble Shooting in Customer networks including 24/7 emergency phone cover
Develop and Test High Quality Products
Drive Continuous Improvements of Products and Processes
Perform Continuous Analysis and Requirement Handling
Knowledge Sharing and Collaboration


You will bring
Core Competences:
Experience with Openstack/CEE (another virtualization is a plus)
Hands-on experience with Networking (TCP/UDP, ICMP and DNS, etc.) OSI Layers, infrastructure services and security
Flexibility, adaptability, and willingness to learn new technologies to support Ericsson business
Delivering results and meeting customer expectations
Working in team and cooperating
Take own initiative, drive tasks, work with improvements
Possibility for worldwide short-term travels
Professional knowledge and hands-on experience in
Programming languages such as Java, C, C++, Python, Golang
Linux operating system, system tools, bash scripting, hardening
Container technologies like Docker, LXC, Kubernetes,
Configuration management (e.g., Puppet, Ansible, SaltStack)
IP networking concepts and packet analysis (e.g., Ethernet, TCP/IP, Wireshark / tcpdump)
Virtualization (e.g., KVM, QEMU, libvirt) and Cloud technologies (e.g., OpenStack, Docker)
Product Development Knowledge
Product Life Cycle Management Knowledge
Business Understanding
Lean & Agile Knowledge and Skills
Working with People
Relating & Networking
Communication Skills
Coaching & Mentoring Skills
Adapting & Responding to Change
Creating & Innovating
Delivering Results & Meeting Customer Expectations
Planning and Organizing
Ability to work well with people from many different disciplines with varying degrees of technical experience


Minimum Qualifications & Experience Requirements:
MSc level in a technical discipline or the equivalent level of knowledge
English language


What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
This position reports to: Section Manager PDU Cloud & Integration
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden | Stockholm
Primary Recruiter: Nitika Goel