PDU Packet Core Maintenance Technical Coordinator

Why is Ericsson a good place to work?


Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.


At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.
Our Exciting Opportunity
Ericsson’s Packet Core products are growing on the market and our customers are now beginning the transition to 5G. We are looking for an PDU Packet Core Maintenance Technical Coordinator!
You will be responsible for managing general maintenance questions and requests from market areas, customer units and customers interactions. You will also be responsible for handling and approving SW emergency package requests and deliveries.
In addition to this you will drive critical customer cases (customer issues that requires tiger teams formed by colleagues from design, global support and customer unit) and share customer and product feedback with the product development unit (PDU).

To be successful in the role you must have
Have the skills and will to work with groundbreaking technology requiring constant competence development to keep up.
Enjoy being the key SPOC that many depend on to coordinate critical SW maintenance deliveries to fix urgent customer problems.
Have a passion to lead technical teams during critical troubleshooting, finding the root causes of and solution to complex technical problems.
Enjoy working with partners (customer units, global support teams and design organization) to handle and prioritize SW maintenance requests to provide a phenomenal customer experience.
Are a team-player with good communication and leadership skills, proficient in English and a professional mentality.


If this is you then we can offer:
An exciting key role in handling customer maintenance requests and deliveries
To be a key person within the support & maintenance organization and product development unit (PDU). This will help you to build an Ericsson-wide network.
A continuous learning about SW maintenance, global support handling, SW deliveries and product development throughout the interactions with multiple partners and organizations.
An opportunity to grow your product technical expertise and leadership skills by leading the technical teams
To be a member of a great team with huge experience in mobile networks where everyone helps each other
The satisfaction of knowing that you make a difference for our customers every day.


What happens once you apply?
To prepare yourself for the next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Location for this role: Gothenburg, Sweden
Recruiter: Anna Jansson, anna.jansson@ericsson.com
Please send in your application in English as soon as possible since the process is ongoing.
Kindly note that we cannot process applications sent via email.
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Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.