Penta End Customer Support

Penta End Customer Support

Job description:
You provide information and solve technical problems.You will mainly work within the area of supporting Volvo Penta end customers.
You coordinate the whole support process from the registration of the questions, solving en following up the reported issues.
You will in continuous contact with the market and the business unit, reporting back trends and acting as a spokes person for the clients.
You draw up statistical information for the corporate customers.
You handle the information from the market in such a manner that repeated questions and problems from customers can be avoided.

Notes:

Profile:
You have a technical background or you have a very good understanding of technique.Interest for/knowledge of Volvo Penta products is an asset.
You are good in determining and describing problems to you're colleague's.
You have enough IT-understanding to make efficient use of the various range of systems.
You have a profound knowledge of English in combination with Swedish (written and spoken).Knowledge of another language is an asset.
Willing to work in shifts.

Company information:
Our client Volvo Parts in Belgium is active in the automotive.It is situated in Oostakker, near Gent.