People & Culture Service & Experience Officer

As the People & Culture Officer/Specialist, you will join our Global P&C Service and Experience Team. Our team plays a critical role in delivering a positive employee experience and enabling Cochlear's culture and business priorities. Service & Experience is the first point of contact for all P&C enquires that relate to employee lifecycle processes, programs, and policies. The People & Culture Officer/Specialist is responsible for providing a high quality, efficient and consistent P&C service to employees and people managers in Cochlear.


What you'll do

As a part of the EMEA based Service & Experience team you will support the Nordic countries but also get the opportunity to have wider international experience in collaboration with colleagues, managers and other members of the global Service & Experience team. This role is a temporary position with a planned end date of April 2026. The role will be placed in Gothenburg where all other People and Culture departments are also represented. You will be a central person when it comes to a variety of People & Culture related questions and with the right drive and ambition there is few places to have a better learning opportunity. Your task will include topics as below with support and guidance from local and regional People & Culture colleagues:

Key Responsibilities:

* Be the first point of contact for all P&C enquiries and work closely with the other P&C functions to respond with agreed standards and service levels
* Provide timely advice and guidance to employees and managers on all matters relating to the employee lifecycle processes, programs and policies
* Ensure enquiries are actioned, resolved and tracked in accordance with documented processes
* Proactively build relationships and engagement within business areas, building confidence and awareness as the first point of contact for P&C enqueries
* Work closely with the different P&C functions, our Finance department and your colleagues across the world
* Manage our HCM-System Workday for all employee lifecycle activities, including:
* Set-up of new employees and preparation of the onboarding process
* Support employees and managers with system issues
* Action all employment status changes
* Provide accurate workforce administration and documentation
* Ensure that all the data in the system is entered correctly and validated (either via self-service of the employees) or by own data entries
* Payroll preparation, processing and coordination with external payroll providers and payroll governance owners
* Communicate with the local authorities on all legal aspects of the employee lifecycle
* Support cyclical P&C activities and provide administration support for P&C projects and programs
* Proactively identify and contribute to process and service improvements

Requirements

* Bachelor's degree in Human Resources, Business Administration, or equivalent
* Up to 12 months experience in working in a shared service environment, HR admin, payroll coordination role for relevant countries
* Ability to deliver a high level of customer service - timely, accurate and professional
* Ability to interpret policies, processes, and work instructions
* Proficiency in navigating and maintaining data in systems such as an HCM, CRM or case management system, ideally Workday
* Proficiency in the Microsoft Suite of products especially Excel
* Display a high degree of accuracy and attention to detail when working with data.
* Demonstrate strong written and verbal English communication skills and other language(s) relevant to location
* Ability to prioritise and work to tight deadlines
* Ability to work autonomously but use good judgment to escalate matters and work with other stakeholders to resolve queries where appropriate
* Ability to work collaboratively within a team and with other stakeholders in a broader region and global surrounding



Development Value of this role

* Understanding of key P&C processes including payroll and how they support the employee lifecycle
* Involvement in building and maintaining a professional and efficient customer facing team
* Opportunity to work across business unit portfolios and organisational boundaries in a global business
* Opportunity to assist in the design and implementation of process improvement initiatives



What's in it for you?

In this role you will have a fantastic opportunity to get practical experience and insights in the full People & Culture organization. You will have the opportunity to work in a Global, Regional and Local context with colleagues on all levels. In the Gothenburg office (actually located in the amazing art of nature in Mölnlycke) you will have close collaboration with all departments connected to our products and services as well as a People & Culture team that works in close collaboration to share experience and guidance as well as a good laugh on a daily basis.