People Manager

MANAGER PEOPLE
FULL TIME POSITION
Reporting to Store manager, HR officer and campus manager
Key responsibilities Has people as its main driver at work. Analyses the work environment with the aim of
improving. Manage internal employee relations and union. Has a 360 overview of the
store
PEOPLE
• Ensures fair rotas are available to the team time with shift patterns and legal
compliance respected in accordance with store strategy and with the support
from manager operations and supervision of the store manager.
• Monitors hours and productivity across all store areas and provides reports on store
performance. Highlights concerning results and advices on actions accordingly.
• Analyse reports and create action plans for improvement for HR KPI’s (e.g. ETO,
Absenteeism, Overtime, Retention).
• Coordinate any payroll changes with Payroll and Regional People Manager.
• Responsible for the forecast of the store recruitment needs and development
opportunities.
• Working closely with campus, coordinate recruitment activity for the store, from
placing adverts, vacancy authorisation, screening CVs, organising interviews,
managing feedback.
• Ensure effective induction process, working closely with the management team.
• Responsible for an effective calendar to ensure mangers holds regular 121s
meeting and provide the relevant support and training.
• Makes sure continued training is being provided across the store at all levels
driving initiatives regarding training opportunities and development of the team
according to store’s needs.
• Talent is identified and makes sure employee’s progress is monitored and
developed according to Leap guidelines to support strong succession plans for
the store, region and country.
• Has a strong dedication to the employee well being.
• Responsible for ensuring Morning Meetings and store Meetings are carried out with
meaningful content producing content when no guidelines are set to the stores.
• Ensuring all the terms and conditions within both permanent and fixed term
contracts are respected and controlled in the store. Non-compliance issues are
flagged and remedy.
• Makes sure that HR policies and procedures are embedded in the store, training is
constantly provided and the processes are followed ensuring legal compliance.
• Proactively supports and coaches managers to hold ER meetings according to
company guidelines and best practice (Flexible working requests, Return to Work
meetings, Performance Management, Attendance meetings, Investigations, etc).
• Ensure effective internal communication as a store, participating in any managers
meetings.
• Monitors, identifies and resolve issues affecting team morale or performance.
Always driving motivational and engaging initiatives.
• Ensures all areas in the compliance report are achieved and all documentation is
kept according company guidelines.
• Responsible to provide training according to store needs.
• Maintain H&S board and certificates up to date.
• Welfare areas are well kept supporting the employee’s wellbeing.
• Regional checklist is actioned according to company expectations and action
plans in place when necessary.
PROCESS
• Works alongside the manager operations ensuring the perfect coverage of every
process of the store organising regular catch ups to review the coverage, needs
and individual performance of the employees.
PRODUCT
• Works alongside the manager product towards the maintenance of store image
and the promotion of the commercial actions
• Collaborates with the manager product in the talent acquisition and training of
the commercial profiles.
EXPERIENCE
• Together with the manager experience helps implementing concrete store
actions directed to improve the service in all areas and the overall customer
Satisfaction
• Schedule regular morning meetings together with the experience team and
collaborates creating training plans for the staff.
Skills • Strong communication (verbal and written) and interpersonal skills.
• High level of attention to detail.
• Initiative to identify and solve problems and opportunities to be proactive.
• Team player and ability to work autonomously when needed.
• Self-motivated. Takes ownership of their own development. Endorses responsibility
for their own actions.
• Interest and understanding of applicable labour law.
• Strong organizational and time management skills. Ability to multitask.
• Commercial awareness.
• Able to positively influence and persuade others.
• This job description is designed to help you understand your role better and to improve the
effectiveness of our recruitment process. It is not an exhaustive list of all the things that you
may be required to do and maybe required to take on additional tasks.
• Inditex is an equal opportunities employer. We are proud of being fully committed to diversity
and multiculturalism. Our teams include people from a wide range of cultures, backgrounds,
and experiences, including a mix of race, Gender, gender identity and expression, ethnicity,
age, education, socioeconomic groups, disabilities, Religious beliefs, sexual orientation etc.
Inditex champions a culture inclusion and acceptance.