People Product Support Specialist

Are you a true agent of change, self-driven with the ability to challenge existing ways of doing things?  

Become a part of transforming Europe’s leading Ferry Company 
Stena Line is in an exciting period of change, when it comes to digitalisation and truly being an innovative forward-thinking company. As a leader in sustainable shipping, we work together to transform our business and achieving our vision - Connecting Europe for a sustainable future. At Stena Line, we believe in great team work and a friendly atmosphere. We work hard together to solve problems and make a difference because we know that challenges make us grow. The journey starts with us! 

Stena Line’s People Team in the UK has a crucial part to play in this journey. We work together to build robust HR processes.  We are a team of professionals working within People Transformation with our most important asset’s, our people, in mind. Following a colleague’s promotion within the organisation we are looking for someone to join our team! 

What will you do? 
Not all of our employees works at sea, believe it or not! We’re looking for a Product Support Specialist to provide proactive and strategic support within Digistal Transformation Team.

Your main mission is to support product development with an agile mindset maximizing business value now and for the future. Contribute in the product vision. Develop, implement and roll-out new capabilities as well as secure continuity. 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES  
*Support Product Leads and Product Owners in the product roadmaps for Payroll, Expense Management, Time and Reporting,
*Absence Management and Internal Communication.
*Support on configuration, implementation, release, troubleshooting, data quality checks, functionality, integration, testing and training.
*Work with backlog items to provide value for our People according to our People and People IT strategy and to constant release minimum viable products.
*Participate in sprint meetings such as stand-ups, planning meetings and retrospective and use agile planning tools.
*Actively look for efficiency improvements that can be realized with the system implementation.
*Act as first point of contact for customers on technical queries using internal ticketing system.
*Communicate diligently with customers to maximise first time resolutions
*Create online guides and recorded training and training material
*Maintain SharePoint Sites for all initiatives ensuring all information is up to date and correct.
*Deliver live training to end users of the system
*Collaborate with the system supplier, drive demands and development needs, ongoing developemtns and ongoing bugs​

QUALIFICATIONS & MERITS (Education & Experience)
Essential:
*A-Level or equivalent (Preferred)
*Experience gained within a digital orientated role
*Experience in maintenance of IT-systems
*Basic understanding of  HR and Payroll Processes
*Ability to translate complex information into IT needs and solutions
*Strong Communication Skills
*Ability to be flexible in daily tasks and prioritise
*Solution focused to complex problems
*Strong analytical skills

Desirable:
*Digital Change Management experience
*Knowledge of technical system set up and configurations
*Stena Line People processes knowledge
*Data migration and integration experience
*Experience from Agile work methods

Who are you? 
At Stena Line your personality matters as much as how good you are at what you do.  We are looking for someone with a can-do mind-set with your own drive to create results and are open to new challenges. You are able to deal with the typical issues when it comes to working with employees and are not afraid of challenging managers to think outside the box. You are friendly, approachable and have the ability to connect with people. Your seniority in combination with your ability to work both on an operational and strategic level will make you achieve great things. As a person you are persistent and have high integrity. You are always perceived as a professional and have both a people and business oriented mindset. Being your engaged and trustworthy self, motivating others and establishing good relationships will get you noticed.  

Want to join our family? 
This is a fulltime, permanent position based in Holyhead, Glasgow or Gothenburg within our Digital Transformation Team, as part of People and Communication. To apply, please register your profile and send in your application as soon as possible but no later than later than Thursday, 14 July 2022.  

If you have any questions regarding the position you are welcome to contact Kevin Morris, People Product Owner, kevin.morris@stenaline.com or regarding the recruitment process you are welcome to contact Joanne.clowes@stenaline.com. Please note that due to GDPR we do not accept applications via e-mail or postal service. 

About Stena Line 

As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We are constantly looking for people to join the Stena Line family who can contribute to our simple, friendly working environment where hard work and fun are the norm! We have over 7300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company’s success. We believe it is up to us where we want to go next and how far we want to go. The journey starts with us. 

Working at Stena Line means having a safe and stable workplace and a great work-life balance. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.