Performance Manager - Service Operations

Are you a high performing and analytical person with a strong passion for getting things done? We are now looking for a Performance Manager to our Operations Performance team who will make sure that everything at our Customer Success department is running smoothly and as efficiently as possible. Your role will include analyzing the department’s performance, bringing insights of improvement areas and lead improvement initiatives. Apart from working closely with data and our many systems you will also cooperate with- and support our internal teams at foodora. Oh… let’s not forget one important thing, you will manage a small team and make sure they get the support they need on a daily basis. If you have a strong passion for getting things done, you question everything and possess exceptional logical and analytical skills and are a strong team player, we would like to hear from you!

WHAT YOU WILL (BUT NOT ONLY) DO

- You support foodora Sweden’s management with improving and optimizing the service operations performance (Customer Service, Rider Service, Partner Service)
- You will create, lead and execute improvement projects on the areas with highest service operations impact potential
- You will monitor and analyse the main service operations KPI’s and communicate insights for the service teams to take action on
- You will own the service department’s product and tool stack as well as collaborate with the global product performance team in order to utilize the internal tools and products to their fullest potential
- You collaborate and support the different teams within the company (Logistics, Sales, Marketing, Account Management etc.) with insights and improvement projects with service operations impact
- You have a hands-on approach and love going into details to better understand and shape solutions to our daily operational issues
- You will directly manage a small analyst team, together with whom you will ensure that foodora has the right insights and tools to keep performing on top!


YOU ARE

- Analytical - Bring your analytical and logical thinking skills to us, these skills will be highly important in this role
- Driven - You are highly motivated and communicative, with a hands-on mentality!
- Result oriented - You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of challenging the status quo
- Prioritization skills - You know what needs to be done, and when!
- Leadership skills - For you it’s a no-brainer to lead your team by good example. We are reaching our goals together, as a team <3


REQUIRED QUALIFICATIONS

- You have an university degree in a quantitative field such as Engineering, Economics, Science, or Business
- You have a minimum of 2 years of experience in a fast paced environment (consulting, tech, food delivery, mobility company or other dynamic role)
- You have formal or informal leadership experience


- You have a deep interest for technology, automation and process optimisation
- You are confident in using Excel/Google Sheets and preferably have an understanding for how to perform data extraction and manipulation with SQL
- You have excellent English language skills, Swedish skills would be a plus


Start date: According to notice period

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Please check out our instagram foodorapeople.se (https://instagram.com/foodorapeople.se?igshid=12as2gaeoh57g) in the meantime to see what’s going on right now. Who knows, they might be your future colleagues!

WHO WE ARE

We are foodorians, a happy gang of food lovers all eager to create the delivery service of the future! For us, humility, innovation and teamwork make up the cornerstone for our success, combined with a shared entrepreneurial spirit. We are currently breaking new grounds in the industry by completely redefining what a delivery service actually is - therefore, high tempo and flexibility is common and days never look the same (really!).

We are people from all backgrounds, with different experiences and wildly varied ideas and opinions. This is something we value highly, since we fully believe that diversity is what builds our culture and success. We are proud of being an employer for people from all corners of the world and at the same time distinguish ourselves as one of the fastest growing companies within LMD*!

Sure, growth and success is all fun and games, but let’s be clear: it cannot happen at the expense of our sustainability work. Since January 2020 we are a carbon neutral business, not just in Sweden but for our whole European operation. Our goals are ambitious to be leading the way for sustainability within our industry - from supplying 100% electrical transportation to promoting more environmentally friendly food choices, we want to stand for a green future! Are you in?

LMD stands for Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll come to learn when you start. ;)

BENEFITS

- Wellness allowance
- Employee discount at foodora (wohoo!)
- Occupational pension, incl. premium exemption insurance, accident insurance, life insurance
- Benify
- Awesome AW’s and parties (we can’t wait to have them back)!