Platform Operation Owner

Why we will love you
In this recruitment, we need someone willing and eager to leave their comfort zone and develop into a jack or queen/king of all trades. You need to be able to see the big picture while paying attention to detail. You need to be a people person and understand technology. You need to be creative and work with repetitive tasks. You need to be a salesperson and a purchaser. You need to be a team player and be able to work on your own. We are in a transformation between waterfall and agile, so you need to understand and navigate a mixed landscape of working methods.
We believe you have a background as a Service Delivery Manager, Product Owner, Solution Owner, Solution Architect, or Business Analyst or a more technical background from infrastructure, integration, or service/support center. You are strong in building relationships. Through good relationships, you reach tangible results and world-class deliveries to Inter IKEA. You share and live the IKEA culture and values.
You know the following areas:
· Strong stakeholder management skills.
· Tests successful work with at least two of the listed below
IT Support management Infrastructure
Integrations
Budget/Financial follow up
Vendor/Contract management
Customer Relationship
We realize it is very difficult to find a candidate who "ticks all boxes" for this position. Having the right mindset and willingness to learn and develop will carry you a long way. It is vital that you find complex situations interesting and that you can achieve partial resolutions. You need to understand the complexity of the IKEA business and the role of technology as an integrated part of the business.
· Good written and verbal communication skills (English is required)
Experience from or knowledge of the IKEA Web solutions or planning tools is a plus and this recruitment is for a PfOO in the IKEA Planning Experience area.
What you'll be doing day to day
As a Platform Operations Owner - PFA Inter you support, operate, and maintain a group of platforms. You balance development, and life cycle management and ensure platform functionality and stability.
You will:
· Support all aspects of IT service delivery within the assigned platform area, operations, IT support, life cycle management and IT Service continuity management, and IT Service performance per service level agreements.
· Lead and operate in all aspects of IT Service Delivery ensuring compliance with legislation, policies, and other requirements.
· Be accountable for operational supplier management, e.g. responsibility for operational delivery and handling of system failures and new version rollouts.
· Establish and maintain SLA with SO in Inter.
· Establish internal and external agreements as required to fulfill SLA for the platform.
· Manage platform budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency.
· Continually review and align license forecast to ensure license compliance.
· Continuously maintain an LCM plan for infrastructure components used by the platforms and communicate it to Solution Owner.
· Support the Platform Operations Manager with insights for ensuring platform availability and performance.
· Engage with Platform Engineering Manager and/or Chapter Leads regarding resources and functional expertise required for run-related changes.
· Help in applying best practices in service operations, continually driving to improve service and performance.
· Work across initiatives within INGKA and INTER Group and steer solutions towards the correct architecture.
In this role, you will report to the Platform Operations Manager.
This role will be located in Helsingborg or Malmö, Sweden.
Together as a Team
Group Digital is a part of INGKA where this role is organized. At INGKA we call this role Platform Operations Owner (PfOO), but you are probably more familiar with the title Service Delivery Manager. As PfOO you will be responsible for all aspects of the daily run operations of a group of applications used by Inter IKEA. The responsibility for the development of those applications is with your customer at Inter. Since you are responsible for delivery between two legal entities, a basic contract understanding is necessary even though we all operate under the IKEA umbrella.
QUESTIONS AND SUPPORT? LET'S CONNECT!


We will review candidates continuously so please submit your application as soon as possible but no later the 2023-July -06
We look forward to learning more about you!