Platform Operations Owner – Tax, Group Digital, Ingka Group

WHY WE WILL LOVE YOU
We believe that you are passionate about fulfilling new needs and delivering outcome to our business stakeholders as well as technology and service operations. You appreciate the mix of strategic thinking and turning architecture trends and requirements into practice. You get motivated to keep learning and to forget the obsolete and to work agile and being open to the change. In addition, you are energized by working both independently and interdependently and cross functions. Last but not least you share and live the IKEA culture and values.


You have knowledge in following areas:
• Experience of IT/Technology service operations and management including release management • Knowledge and experience of toolsets used to manage and monitor applications and infrastructure
• Knowledge about the systems you will be responsible for
• Good written and verbal communication skills
• Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people


As a person you have the ability to achieve tasks by using your own judgement without support, to deal with ambiguity and to work with changing priorities. Providing guidance to both in-house and third party teams, with deliverance of good attention and focus to detail, comes naturally to you.


You enjoy troubleshooting with analytical abilities and problem-solving thinking and you achieve complex resolution issues with support to understand the complexity of IKEA business. You also understand the role of technology as an integrated part of the business.


YOUR RESPONSIBILITIES
As a Platform Operations Owner you will support operating and maintaining a highly reliable and stable group of platforms, balancing the need to implement the platform roadmap with ensuring platform functionality and satisfying the on-going needs of the product development teams and business stakeholders.


You will be a critical member to implement, continuously improve, support tax solutions at Ingka globally.


Further on you will:
• Support all aspects of IT service delivery within the assigned platform area, e.g. operations, IT support, life cycle management and IT Service continuity management including IT Service performance in accordance with service level agreements
• Lead and operate in all aspects of IT Service Delivery including ensuring compliance with legislations, policies and other requirements
• Accountable for operational supplier management, e.g. responsibility for operational delivery and handling of system failures and new version rollouts
• Establish internal and external agreements as required to fulfil SLA for the platform
• Manage platform budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency
• Continually review and align license forecast and to ensure license compliance
• Support the Platform Operations Manager with insights for balancing the need to implement the platform roadmap and ensuring platform availability and performance
• Support the Platform Operations Manager with managing successful releases of changes to the applications as needed
• Engage with Platform Engineering Manager and/or Chapter Leads regarding resources and functional expertise required for run-related changes
• Contribute with insights to relevant forums related to the platforms
• Help in applying best practice in service operations, continually driving to improve service and performance
• Work across initiatives within INGKA Group, steering solutions towards the correct architecture


In this role you will report to the Platform Operations Manager.


This role is located in Malmö.


ABOUT THIS WORK AREA
We set the digital agenda to keep IKEA leading in an uncertain and fast moving environment. We drive the development, provision and operation of our digital products and services through the use of new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.