Platform Specialist (BC)

At Inter IKEA Systems B.V., we do a lot of different things to make our vision come to life. As the franchisor of the IKEA Concept, it’s our job to protect, develop and enable the success of the IKEA Brand, together with our colleagues in other IKEA companies around the world. That can make our work – and our workplace – a bit complex. And that’s why strong, clear communication is key to our success.  

About the role 

As a Platform Specialist in ROSS, you will be working with Retail Package Business Central platform which is based upon Microsoft Dynamics 365 Business Central and LS Retail/Central. The platform is considered a core enabler for the product teams that will deliver digital products in the Retail Operations domain within ROSS.  

We are currently in the middle of a transition, moving into a more product and platform-oriented organization set up, at the same time we are also looking into how we can migrate and/or implement IKEA application customisations to a newer version of Business central, where we in a clearer way can separate platform layer and product layer. In production today our retailers are using either Microsoft Dynamics NAV (2009) or Business central 14 (Business Central April 2019). Our goal is to enable a platform and product strategy where can follow Microsoft Dynamics Business Central release strategy in a better way.

You will support Platform Managers and Owners to define the value created by the platform, and the metrics used to measure this value. You will also monitor the benefit realization of the product/platform using benefit metrics, objective realization, and other performance reporting.

You will be responsible for platform related analysis, based on customer and product data. It’s important that platform Managers and Owners are supported in decision making with analysis and insights. By analysing and validating the actual impact of the product, you will contribute to ensuring the product reaches its goals. 

In addition, you will be responsible for configurations and setups of the platforms both in our test environments but also to support our franchises with their production environments, as well as related documentation. You will work cross functional to ensure that the agile team has what is needs and remove blockers that prevent the agile team to maximize the delivery of digital platforms.

Responsibilities:
Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; 
Provide input and advice regarding platform capabilities, functions, and features.
Conduct hands-on implementation, configuration, and development of the various components of the platform both production and test environments.
Build positive retailer user relationships by developing an understanding of the client’s business processes.
Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction.
Support the requirements gathering, Business Process Analysis.
Understand customer requirements and advise project and product team on highly specialized, complex solutions architecture and implementation together with platform architect and business analyst
Participate as the technical expert in proposal development and presentations
Deliver presentations to all levels of management.
Adapt to different end-user learning styles when training, gathering requirements, etc.
Create documentation for retailers' clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc.
Assist internal resources with support or “pre-sales” and/or education of the platform and related integrations.


This is a full-time role (40 hours per week) located in Malmö, Sweden. You will report to the Platform Manager in ROSS. 

18 July, 2022, is the closing date to apply for this role. Please send your application – CV and motivation – in English and let us know why you would be a good fit. We look forward to hearing from you