OBS! Ansökningsperioden för denna annonsen har
passerat.
Arbetsbeskrivning
Ensure that the game’s health is always known within the team and provide proactive input on the impact of game changes on player experience
Represent players within the game team to contribute to continuous improvement of the game KPIs
Be the driving force that ensures that games incorporate fair play and player safety best practices
Support other team members in crafting strategies for player facing activities
Manage our support partners in both day-to-day operations and with a view to long-term sustained excellence
Provide timely and routine player-centric qualitative & quantitative reports to the game team from player support contacts
Collaborate with UXR to conduct surveys, research, and gather feedback from the community on issues significantly impacting experience
Understand industry trends in PX and how they relate to Rovio games so that we can anticipate and plan for future needs by bringing proactive improvements and solutions to relevant roadmaps
Who we think will do great in this role has:
Ability to process large amounts of information rapidly
Ability to clearly communicate complex game ideas in relatable terms an average player can understand
Extremely well versed on player support and CRM tools and how to extract the most of them both technically and in reporting
A passion for gaming
Fluency in English
Proven seniority within a player support role
We’d love if you have some of these:
SQL knowledge
Understanding of SDKs and APIs
Knowledge of moderation tooling and best practices
Recruitment process:
Screening test of common player support situations