Playout Coordinator Nordics (586119)

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.

Our Exciting Opportunity
We are looking for a team member to work with our Playout Operations team as a Playout Coordinator; do you want to join us?
In this job role, you will work close to the Playout operators and the 2nd line tech team in Playout operations. You need coordinate and sort out questions and incidents in the daily delivery, without any unnecessary delays, for a smooth operation towards the customer.
Your work is mainly done Monday-Friday, during office hours.
You will
Lead and coordinate day-to-day operational duties and issues in Playout, in terms of WLA and daily routines.
Support the 2nd line teach team during troubleshooting and testing
Keep the team updated of all internal and external changes affecting the Playout team
Handle the customer relations on an operational level
Represent Playout in projects and meetings
Compile the monthly KPI reports


To be successful in the role you must have
Experience in coordinating other people and tasks
Applying expertise and technology
Delivering results and meeting expectations
Connecting and working with people
Communicative
Proactive approach
Coping with pressures and setbacks
Deciding and initiating action
Act on instructions and procedure and be able to prioritize
Incident handling knowledge
Service delivery process models and strategy
MSTOP knowledge
In-depth customer insight
Fluent Swedish is a requirement
English skills
Coaching and mentoring skills
Gov. & Industry Relations (GIR) Skills
Local laws and regulations knowledge


What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Come join our #TeamEricsson. Feel free to apply and include resume in English, outlining how you meet the specific requirements of the position.
The selection and interview process are ongoing. Therefore, send in your application in English as soon as possible. We encourage you to apply!
If you have any further questions, you are welcome to contact us:


Hiring manager: In this role you will report to Playout Manager
Recruiter: Karolina Jałkowska (karolina.jalkowska@ericsson.com)
Location: Stockholm, Sweden
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Sweden (SE) || || Stockholm || [[mfield2]]
Req ID: 586119