Post-Sales Support Specialist - Customer Operations Sweden

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB’s Electrification business is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.
As a Post-Sales Support Specialist, you will join our team in Nyköping/Västerås. The job involves mainly working with post-sales customer request striving to meet and exceed our customer expectations. Also supporting the department in other areas will be a part of this role. This is a role where structured approach and customer-centric mindset are needed. When You enjoy development, support quality approach and are driven by building strong relationships with business, then this is a great opening for you!
This role reports to Customer Support Team Leader.


Your responsibilities
Ensuring the resolution of post-sales customer requests/complaints/disputes (e.g., damage, shortage, technical, warranty, non-conformity, commercial returns, etc.) by coordinating with Sales, Operations, Feeder Factory Quality, and other internal and/or external teams.
Acting as an escalation point for technical issues reported by customers.
Tracking disputes and pro-actively coordinating the resolution with the necessary functions to ensure payments by customers.
Providing appropriate solution for customer claims, and coordinating with related teams to ensure the complete handling of the complaints and/or disputes.
Supporting the department in different areas when needed due to peaks in workload.
Ensuring containment actions, returns, credits and debits are processed.
Collecting and archiving documentation regarding the requests/claims/disputes within the target timelines and also ensuring all outcome actions are recorded and closed in the systems in scope of responsibility.
Analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.



Your background
Experience in Post Sales Services/complaint management or Customer Services, preferably in a similar industry and B2B.
Good knowledge of SAP.
Proficiency in MS Office application.
Ability to handle many tasks at the same time and great self-management skills.
An open-mindedness and personality who always strives to understand customer requirements and tries to find the best possible solution.
Good communication skills and intercultural understanding.
Fluency in English and Swedish, written and spoken alike, is a must as you will be working as part of a global organization. Another Nordic language is an advantage.



More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.
Recruiting Manager Mathias Elison +46 21 32 02 60, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Nils-Olof Eriksson, +46 21 34 61 07, Unionen: Johan Lundström, +46 21 32 03 64, Ledarna: Lenny Larsson, +46 21 32 85 47. All other questions can be directed to Talent Partner Anna Nordlund, +46 761 42 01 39.
Apply today and help us change the course of an entire industry. Please note that interviews will be held on an ongoing basis, last day to apply is however January 12, 2022.
Welcome to apply!
If you want to discover more about ABB, take another look at our website www.abb.com.