Problem & Incident Manager till vår kund i Helsingborg!

Just nu söker vi dig som har erfarenhet av Incident & Problem Management inom ramverket ITIL

We are looking for a problem manager for a number of services within Retail. A Problem Manager is accountable for Problem Management process compliance within a designated area, normally a set of one or more Services or organisational unit, with responsibility for the control of the lifecycle of Problems and Known Errors. The problem manager always has end-user satisfaction and end-user productivity in focus.



As problem manager your tasks will include:

- Managing Problem management within several areas of services

- Controlling Lifecycle of Problem and known errors

- Pro-active problem management

- Escelate resources from different teams when needed for problem analysis and solutions



We believe you have an experience of 4-7 years in working with ITIL framework and Incident and Problem management processes.



As a person we wish to see that you have following characteristics

- Independent

- Communicative

- High responsability

- Good Team player





Welcome to apply!



What can we offer you?

We can offer you a challenging position in a creative environment, with high expectations on product functionality and quality and also professionalism from the team. You will work in an expanding and successful company with a high fun factor. We can offer you opportunities and experience of working in an international organization.



Application

If you have any questions regarding the recruitment process, please contact Emil Christensen at Experis IT at Emil.christensen@se.experis.com You apply for this job through our website www.experis.com. Selection will be ongoing, please apply for this job as soon as possible.