Process and Learning Specialist

Company Description
We are looking for a Process and Learning Specialist within the business controlling area to Assortment Support & Learning. This department provides expert knowledge in our business applications as well as user-centric learning experiences, supporting all Assortment teams within H&M Group in their goal to create Best Customers offer.
Assortment Support & Learnings is a central support unit for all Assortment teams within H&M Group with a mission to support and educate all colleagues working in our business applications throughout our Assortment process. We offer support and education to get the best out of our business applications as well as out of our colleagues. We make learning approachable and engaging and we strive to create user-centric learning experiences.


Job Description
In order to provide the best support, the ability to understand different roles, responsibilities, and ways of working is important, as well as system- and process knowledge. You need to have a strong interest in education, learning principles and sharing knowledge. You also need to take on a leading role to drive mentoring, motivation, and development of others within your area. For us at Assortment Support & Learning - teamwork, cooperation, and collaboration are vital for creating great results.
In order to support sustainable growth, we will be in constant need of new ways to optimize our strategies. By being a person with technical skills and business interest, both regarding business intelligence and commercial analysis, you will be in an exciting position to find these ways.


Key Responsibilities
Supporting and guiding the users in any business controlling related questions in our business applications through phone, email, chat, and trainings.
Striving for constant improvements in our ways of working.
Enable learning and development to all employees using relevant instructional learning techniques/solutions.
Ensure the cooperation between us and other functions.
Combine and analyze data in new ways to find clear actions and conclusions for improvements.
Play an important role in applying new analytical capabilities in our day-to-day business.



Qualifications
Just like everyone at H&M, we believe you are a social and ambitious team player, with a creative mindset. You are full of drive and optimism. To be successful in this role we think you like to help, support, and educate others. You are curious to develop and maintain knowledge of learning principles and technologies. Are open to new ideas and make them happen. Are service minded and likes to solve problems, good communicator. You can handle complexity and break it down into actions, focus on details as well as the big picture and have a good understanding of H&Ms tools and business systems.
You are also self-driven, technical, and analytical. You will have access to big amounts of data. Hence, to make a difference towards our customer you need to be able to transform complex analysis into tangible commercial action in a keep it simple way.
Besides your personality we see that:
You are motivated by teaching others.
You are motivated by contributing to H&Ms success by delivering the best business application support and education.
You have interest and experience in working with business processes & business applications.
You are result driven.
You are good at prioritizing.
You are positive and non-prestigious and have high accuracy and attention to detail.
You have great project- and time-management skills with the ability to work on several projects and meet deadlines.



Additional Information
This is a fulltime position based in Stockholm to start 1st of March and you will report to the Support & Learning Manager.
If you feel that your experience, skills and ambitions are right for this role, please send your resume (no need for cover letter) latest 24 of February.
We know that diversity is what makes us strong. Our teams should consist of great mix of people that share and combine their knowledge, experiences and ideas. It leads to a positive impact on how we address challenges, what we perceive possible and how we choose to relate to our colleagues and customers all over the world.
We are looking forward to hearing from you!