Process and Service Leader, Customer Meeting Points, CBF

You see things a little differently. So do we.

We offer positions that challenge your skills and inspire you to grow. Come see things a little differently with us. Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.

In Core Business Franchise we are enabling the future success of IKEA by offering an omnichannel IKEA Concept which is attractive, competitive and profitable, implemented and followed-up together with all IKEA trademark users.

In IKEA Expansion, we:
Lead one way of expanding to capture the potential in all existing and new IKEA markets.
Provide a menu of digital and physical IKEA Customer Meeting Points.
Secure strong and mutually respected franchisee relations.
We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. Read more about us at franchisor.IKEA.com. Find IKEA jobs here.

As a Process and Service Leader within Customer Meeting Points (CMP) department you are maintaining the portfolio of new establishment and rebuild projects from a franchisor design process perspective. You are the main contact with our franchisees and the IKEA retailer and their expansion organisation.

In this role your task will:
Lead the portfolio of projects from a region/market perspective for the franchisor design process and  enable right service offer to enable speed and quality.
Lead the project foundation phase, securing that the scope is clear and aligned across main stakeholders and that all pre-conditions are in place before the design work starts.
Ensure the relevant internal stakeholders are updated with the current and forthcoming portfolio to enable qualitive allocation of resources to each project and to highlight potential projects for development of IKEA Concept.
Support during the design phase with overall market perspective and the relationship with IKEA retailer.
Responsible to identify potential improvements and transfer learnings from previous projects in order to constantly improve the service offer.
Lead additional assignments connected to the CMP design process and ways of working.
Qualification

You are a down-to-earth team player who is driven by togetherness, simplicity and common sense and eager to take initiatives and achieve results together with others. Not afraid to try new things and develop new skills and areas as we go along.

We believe that you have a combination of the following knowledge, capabilities and background:
General knowledge about design and building processes.
Experience of establishment of IKEA stores and other customer meeting points.
Experience from leading people across functions and organizations in an international and culturally diverse work environment.
Experience of how to lead multiple projects/portfolio management.
Knowledge about IKEA Concept and its Customer Meeting Point types.
Good leadership with the ability to make complex tasks and processes understood and actionable.
Capability to navigate and lead in a complex, unknown and fast-changing environment.
Capability to build engage trustful and sustainable relationships with stakeholders, business partners and franchisees.
Passion to enable IKEA to expand in existing and new markets to be able to reach many more of the many with a clear customer focus.
Enjoy working in a fast-paced, global, multicultural and changing environment.
Strong verbal and written English language skills.
 

Inter IKEA Systems offers an exciting work environment in a global marketplace with exceptional opportunities to grow and develop together with us. You will be part of a flexible, values-driven and open organization and get the opportunity to contribute to a fantastic brand! This position is based in Malmö, in Sweden. You will report to the CMP Process and Service Manager

Please send your application – CV and letter of motivation – in English by 10th October 2021. We are continuously interviewing candidates for this role, so don't hesitate to submit your application.