Process and Service Leader IKEA Customer Meeting Points

About us
The IKEA Franchisor, Inter IKEA Systems B.V., is the worldwide owner of the IKEA Concept, and has the responsibility to ensure that the IKEA Concept stays attractive and competitive while enabling growth and a profitable business for IKEA franchisees. 

Our vision, to create a better everyday life for the many people, influences everything we do. It’s a vision that lives in the everyday efforts of all co-workers, all over the world.  Fulfilling the IKEA vision requires a strong, efficient and sustainabile business setup. That's why it's built on a franchise system.

About the assignment
We provide unique IKEA specialist competence in developing, improving, designing, establishing and operating IKEA Customer Meeting Points based on a market approach across all IKEA markets. Customer Meeting Points are IKEA Stores, Small Stores, Pick-up up & Points and Plan, Shops and Plan & Order Points.
We coach, mentor, support and challenge IKEA retailers in their expansion plans.
We cooperate with our IKEA franchisees in over 50 countries all over the world.
We work in a multicultural environment, where we are comfortable using English (spoken and written) to communicate
Job description 
As a Process and Service Leader within Customer Meeting Points (CMP) department you are maintaining the portfolio of new establishment and rebuild projects from a franchisor design process perspective. You are the main contact with our franchisees and the IKEA retailer and their expansion organization.

In this role your task will:
Lead the portfolio of projects from a region/market perspective for the franchisor design process and  enable right service offer to enable speed and quality.
Lead the project foundation phase, securing that the scope is clear and aligned across main stakeholders and that all pre-conditions are in place before the design work starts.
Ensure the relevant internal stakeholders are updated with the current and forthcoming portfolio to enable qualitive allocation of resources to each project and to highlight potential projects for development of IKEA Concept.
Support during the design phase with overall market perspective and the relationship with IKEA retailer.
Responsible to identify potential improvements and transfer learnings from previous projects in order to constantly improve the service offer.
Lead additional assignments connected to the CMP design process and ways of working
Qualifications
You are a down-to-earth team player who is driven by togetherness, simplicity and common sense and eager to take initiatives and achieve results together with others. Not afraid to try new things and develop new skills and areas as we go along.

We believe that you have a combination of the following knowledge, capabilities and background:
General knowledge about design and building processes.
Experience of establishment of IKEA stores and other customer meeting points.
Experience from leading people across functions and organizations in an international and culturally diverse work environment.
Experience of how to lead multiple projects/portfolio management.
Knowledge about IKEA Concept and its Customer Meeting Point types.
Good leadership with the ability to make complex tasks and processes understood and actionable.
Capability to navigate and lead in a complex, unknown and fast-changing environment.
Capability to build engage trustful and sustainable relationships with stakeholders, business partners and franchisees.
Passion to enable IKEA to expand in existing and new markets to be able to reach many more of the many with a clear customer focus.
Enjoy working in a fast-paced, global, multicultural and changing environment.
Strong verbal and written English language skills.

If the above appeals to you, you might be the one we are looking for!
You will report to IKEA Supply manager, Susanne Waidzunas and will be based in Älmhult. 

Please send your application – CV and letter of motivation – in English as soon as possible and by 31st of May 2022 at the latest. We really want to get to know you, so make sure you tell us why you would be a good fit for this role under message to Hiring Manager. If you have any questions regarding the recruitment process, please contact Recruiter Marie Sandman on +46 768545309
Does this sound like your next challenge?
Inter IKEA Systems offers an exciting work environment in a global marketplace with exceptional opportunities to grow and develop together with us. You will be part of a flexible, values-driven and open organization and get the opportunity to contribute to a fantastic brand! This is a fulltime position (40 h/week) and is located in Malmö. You will report to the Process and Service Manager

Please send your application – CV and letter of motivation – in English by June 8th 2022. We are continuously interviewing candidates for this role, so don't hesitate to submit your application.

If you have any questions, contact Jim Gardner, jim.gardner@inter.ikea.com.