Process Excellence Manager with SAP ECC technical experience

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.

About the job 

The Process Excellence Manager is a key role responsible for driving process and operations improvement initiatives in Customer Service. You will be a central part of the organization and provide direction and leadership across multiple departments. Your expertise in process improvement and operational excellence will be critical in driving operational efficiencies and improving customer experience and service. You will be a key player in the success of the Customer Service organization and will be an integral part of the team.


In your future role as Process Excellence Manager in Customer Service and Order to Cash Process you will 
* Lead process improvement projects and initiatives, including mapping current state processes, mapping future state processes, and implementing process changes together with Customer Service Team Leads.
* Be a subject matter expert (SME) and Key User in SAP ECC, also be SME for Customer Service in improvement testing and projects.
* Manage problem solving, technical issues, understanding of set up and improvements in variety of systems like SAP, CRM. Support in day to day business working in the SAP System.
* Develop metrics and reporting to monitor process performance and measure the impact of process changes.
* Provide training and coaching to business teams on process excellence concepts, tools, and techniques
* Lead efforts to ensure compliance, including SOX (Sarbanes–Oxley Act of 2002 United States federal law ) including segregation of duties, appropriate controls, etc.


We believe you bring 

* Bachelor’s degree Business Administration or similar area of focus preferred or equivalent work experience
* SAP ECC Order Management & Invoicing Experience
* SAP ECC technical understanding and area of interest
* Must have worked for large organizations on large complex projects.
* Experience in order automation activities and implementations
* Expertise in SAP Order to Cash (OtC Process) area, Sales & Distribution and with good exposure to inbound and outbound end to end processing.
* Strong Microsoft office skills (Excel, PowerPoint, SharePoint, Visio, etc.) 


We believe you are... 

An individual with an analytical mindset and possess high problem solving skills. You also have demonstrated ability to adapt to new technology and work approaches to keep pace with evolving innovation in technology. With your excellent written and verbal communication skills you develop effective relationships across various functions


We offer you 


 At Nouryon, we provide a great job and friendly coworkers, plus benefits in addition to salary. Our collective agreement is with IKEM. Plus, we offer unilateral perks, such as bonus, reduced hours, health care allowance, lunch allowance, and more. 



Good to know


This is a permanent position on a full-time basis, reporting to Myllena Ribeiro, Europe Customer Service Hub Manager. The position will be based in Gothenburg, Sweden 
Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/  

We look forward to receiving your application! 

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.  


About Nouryon 


We’re looking for tomorrow’s Changemakers, today. 

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. 

Visit our website and follow us on LinkedIn.  

Contact  


For additional information about the vacancy please contact hiring manager to Myllena Ribeiro, Europe Customer Service Hub Manager, Myllena.ribeiro@nouryon.com

If you have any questions about the recruitment process or your application or need assistance, please contact: Recruiting.SE@Nouryon.com 

Union related contacts included here 

Akademikerklubben: Katarina Risö +46709577427 
Unionen: Helene Rosenlund, +46 708 21 18 39    
Ledarna: Sanna Backman, +46 709 57 71 03 



#WeAreNouryon #Changemakers