Process Leader, TQM Support

You will be Process Leader for our TQM Support Process, which for example includes: * Management and interpretation of Customer Satisfaction Surveys * Responsible for the operational management system and its description in the web based manual cOMMon * Management reporting and analysis of non financial performance indicators * Support to Vice President Business Development & Strategy in planning and execution of Business Conferences, seminars and other events in the management process You have probably a university degree in business management, economy or engineering, but this can be compensated with relevant experience and personal profile. Your experience includes working in different environments, preferably with some quality assurance or operational development included. You have been involved and responsible in projects as well as continuous improvement tasks. Even short projects and appointments are relevant in all of the above. It is a clear merit if you have been involved in establishing and implementing procedures, performance measurements or quality tools.