Process Manager

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner.

Job ID: 24123
Would you like to work in a high paced environment with passionate colleagues to optimize processes and build the future of Nordea Operations? We are now looking for a Process Manager to lead the way towards becoming a data- and process-driven organization. Together with a dedicated team of Process Specialists, Data Analysts and Automation Experts, you will drive process improvements to increase efficiency, reduce operational risk, and create great customer experiences.
In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. Joining us means you will have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger. 

About this opportunity
Welcome to the Process Management & OX team within Automation, Data & Change. We are part of Nordea Operations, which is responsible for running all of Nordea’s customer related operations and thereby supporting the Business Areas in delivering products and services to our customers. As the Process Manager, you will play a vital role in enabling the Business Areas and Operations Service Lines to benefit from end-to-end process management and operational excellence. Your team focuses on delivering services for Trading & Custody Services and Payment Services.  

What you’ll be doing:
Own end-to-end Process Management for processes in Nordea Operations 

Drive process improvements to increase efficiency, reduce operational risk, and create great customer experiences 

Manage overall process performance by defining and monitoring KPI’s 

Proactively engage and align with process stakeholders in Operations and Business Areas 

Coordinate and drive work across process team including Process Specialists, Data Analysts and Automation Experts 
Support maintaining Nordea’s Process Management Framework 

You’ll join a team of creative and highly-skilled professionals, passionate about driving business value through end-to-end process management. We work in a hybrid model combining office presence with the opportunity to partially work remotely. The role is based in Gdansk or Lodz. 

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:
Have excellent analytical skills and a structured way of working 

Are self-driven, proactive and act as a team player 

Have strong stakeholder management  and communication skills  

Like to learn and continuously improve 

Are interested in financial services products and processes 

Your experience and background: 
Bachelor's or Master’s degree within Business, Technology or equivalent 

Relevant working experience in end-to-end Process Management 

Strong business understanding and a successful track record of implementing end-to end process improvements  

Working experience in Financial Services or Consulting is a plus 

Excellent written and spoken English

If this sounds like you, get in touch!
Next steps
Applications will be reviewed on an ongoing basis. Please submit your application no later than 19/09/2024. 
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.