Process Manager - IT Asset and Configuration

Sandvik Mining and Rock Solutions (SMR) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries.
Within SMR IT Operational Excellence department, we’re now looking for a Process Manager to join our small and diverse team of experts in supporting the organization and teams. You work closely with both teams currently part of SMR IT organization and business teams managing IT solutions across the global organization. Are you eager to help, comfortable with taking the lead in driving change, and improve our IT process outcomes in becoming more effective and efficient? Then this role may be the perfect fit for you!
Your mission
In this position, you’re responsible for IT Asset Management and Configuration Management process – supporting the organization in process execution, identifying improvements, and resolving challenges with process performance. You define and evaluate performance against agreed targets and offer guidance and clarifications where needed and feed in further improvements towards the process owner.
This includes:
Ensuring required asset and configuration item CMDB data has good coverage and high quality
Supporting governance, policies, and procedures – with active engagement to operations and even hands-on administration of asset and configuration item data when needed.
Promoting the value of Asset & Configuration Management processes, developing policies, procedures, and processes within the organization to ensure compliance and reduced risk.
Collaborating with others to extend the CMS, including the Asset and CI models and hierarchies
Formulating data-driven insights to support and communicate with diverse stakeholders – driving alignment towards shared objectives and maturity improvements.

Ideal location for this position is in Tampere, Finland, or in Stockholm or Sandviken, Sweden – where the rest of the team members are located. Some travel may occur.
About you
We’re looking for someone with a solid work experience within IT Service Management – from working as a Service Manager, Process Manager or in other similar roles closely related to Asset or Configuration Management. Your experience is backed by a masters’ degree within a relevant field of studies. To be successful in this role, we expect you to have knowledge and demonstrable experience with relevant ITIL processes or similar framework. Our service management platform is Service Now, so working experience with that platform will be very useful. As we’re looking into extending towards utilization of Discovery and Service Mapping capabilities of Service Now, practical experience in this area is considered an asset. Working in a global environment calls for excellent communication skills in English, both written and verbal.
You’re a self-motivated and well communicative networker who collaborates effectively and builds work relationships with stakeholders across the organization. With your flexible and responsive personality, you engage new contacts with ease and your attention for details will help you get into the key issues within your scope.
Our Sandvik culture
Sandvik is a global high-tech engineering group with a decentralized way of working and a culture were focusing on customer value, innovation, fair play, continuous improvements, and strong performance are encouraged. For us, diversity of experience, perspective and background forms a solid foundation for achieving great results. Learn more about our business by visiting or website, LinkedIn or Facebook.
Application
Send your application no later than May 27, 2022. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0040467).
As we aim for an open and fair recruitment process, we utilize assessment tools to safeguard objectivity. Shortly after the last application date, you’ll therefore be asked to take a personality and logic ability test.
Contact information
For further information about this position, please contact:
Risto Kurki, recruiting manager, +358 50 336 77 40
Union contacts - Sweden
Per Hedman, Unionen, +46 (0)26 26 50 14
Fredrik Andersson, Akademikerföreningen, +46 (0)26 26 27 18
Linda Adamsson, Ledarna, +46 (0)26 26 16 01
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Jessica Hill Holm
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2021, sales were approximately 41 billion SEK with about 15,600 employees.